Email contact for Avanti Customer services

[philjo]

What is the best email address to use to contact Avanti Customer Services ?

I booked an advance ticket on my phone via the Avanti site on 2nd August (only using Avanti site as I had an Avanti 10% discount code).

During the payment stage I think the signal momentarily dropped and it automatically reloaded a few seconds later. I then received 2 email confirmations with different booking references for the same journey. So I had 2 different tickets both booking the same seat.

I immediately sent an email to Avanti asking them to refund the second payment. I received an auto reply with a case reference number, but as yet have not received a response.

Thanks

 

[AlterEgo]

How long ago did the transaction happen?

 

[philjo]

How long ago did the transaction happen?

It was on 2nd August for a journey the following day. I sent an email to Avanti about 15 minutes later once I had seen the 2 emails with different reference numbers.

 

[MrJeeves]

Honestly, at this point just take it up with the Rail Ombudsman. You're past the 40 working days which the TOC has to reply to you now, and it will probably trigger a response.