• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Eccentric email from VTWC

Status
Not open for further replies.

maffi209

Member
Joined
31 Jul 2017
Messages
28
On Saturday I am travelling from Manchester Piccadilly to Milton Keynes Central and am booked on the 1715 service.

This morning I received an email from Virgin Trains advising me that because of Premier League football they expected the 1715 (and 1735) departures from MAN to be very busy and that my ticket would be valid for the 1655 should I wish to travel earlier.

Except the 1655 doesn't call at MKC - unless they have added extra stops on Saturday that aren't showing in journey planners?

It seems odd that they would advise me (and presumeably all passengers booked on the 1715 to MKC) to board a service that doesn't stop there. Risks some folk watching in horror from the window as their train speeds through their station.

I did tweet VTWC suggesting it could confuse a stupid person - they apologised for confusing me but gave no further clarification. Does anyone know if the 1655 will make extra stops on Saturday or has this email been sent to me in error?
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

AlterEgo

Verified Rep - Wingin' It! Paul Lucas
Joined
30 Dec 2008
Messages
29,412
Location
LBK
1655 doesn't call at MKC. Presume they've sent it to you in error, as that email wording would only apply if you were going to London. D'oh!
 

robbeech

Established Member
Joined
11 Nov 2015
Messages
4,897
Do you have the spare time? Get on it, and go to Euston, and then ask for advice about catching the next service back and claim the necessary compensation for the delay to your journey.
 

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
78,345
Location
Yorkshire
I did tweet VTWC suggesting it could confuse a stupid person - they apologised for confusing me but gave no further clarification. Does anyone know if the 1655 will make extra stops on Saturday or has this email been sent to me in error?
Looks to be an error (but good luck getting their Twitter staff to admit that!)
 

Deerfold

Veteran Member
Joined
26 Nov 2009
Messages
13,711
Location
Yorkshire
I did tweet VTWC suggesting it could confuse a stupid person - they apologised for confusing me but gave no further clarification. Does anyone know if the 1655 will make extra stops on Saturday or has this email been sent to me in error?

Did they just call you stupid?
 
Status
Not open for further replies.

Top