SideshowBob
Member
- Joined
- 21 Jun 2018
- Messages
- 179
It's all well and good as long as you've still got an announcer. Sheffield might be the exception along with Nottingham which has a jack of all trades customer service assistant who makes announcements, looks after lost property etc but at most large EMT stations when the auto announcer came in the Customer Information Officer posts that fulfilled the announcing function were simply deleted and the staff redeployed.
Consequently there aren't that many humans about to actually make said announcements. You either pull someone off the platforms (if they're trained and happy to do it) or the supervisor has to do it which ties them to a desk effectively.
Centrally recorded messages from control play instead but the usefulness of them varies greatly.
The PA system at least at some stations is set up so that platform dispatch staff and/or train crew can connect to it, override any auto-announcements and make live announcments immediately. For example, platform dispatchers on P13/14 at Manchester Piccadilly have handheld devices which they can use in times of disruption to make live announcements on the PA confirming what trains are going where as they come in, and TPE's 185s have (or, at least, used to have) a system in the cabs for guards to connect wirelessly to the station PA to make similar kinds of announcements - I've seen (and heard) this done at York in the past. I don't know whether such systems are commonplace but can only imagine that the use of them helps in times of disruption - I suppose if the guard of a train has recently been in touch with their control office and therefore has up-to-date information about where their train is going and what connections it might make, plus being able to provide a guide on how busy their train is, that can only be helpful. IMHO, the ability to make live announcements on the hoof is an awful lot better than ATOC Annie just endlessly repeating that such-and-such a train/trains is/are delayed. I don't know if this can be done at Sheffield or whether it would actually have helped in these particular circumstances, but in my experience, hearing a human on the tannoy giving up-to-date information, rather than leaving it to a robot does at least give the feeling that there are still some people in some parts of the railway that want to be helpful to passengers and not just fleece them (not saying @LowLevel has suggested or implied otherwise; just making a general point).