Delay repay when stopping short

[Camden]

Journey is from station A to end station D. Bought a ticket to further station E (same price, and on same line) as unsure if returning from station D or E.

Travelled from station A to station B to find connecting service to station C cancelled and an hour to wait for the next train, which in turn would see next connection from station C to station D missed, which would result in a total delay of over 2 hours.

Instead took a (separately paid for) bus from station B to station C to catch next available connection to station D resulting in a minimised total delay of just over 1 hour.

Delay repay rules are in force.

Questions:

1) Can delay repay be claimed for the stopping short journey from A to D of just over 1 hour, even though the ticket is to station E?
1a) If yes, does the fact that part of the journey was undertaken by bus, in order to minimise the delay, affect anything?
2) If it can't be claimed for A to D, can it be legitimately claimed for the journey A to E on the ticket, even though the last bit of the journey (from D to E) didn't take place? The delay amount is identical.
2a) And same question as per 1a.

Don't think I'll bother with it (unless anyone has any very clear understanding of entitlement), but interested if anyone has any thoughts!

 

[najaB]

Delay repay rules are in force.

Simple - you claim for the delay you experienced.

 

[Camden]

I asked some questions due to the complicating factors, so if anyone can please consider and answer those I'd appreciate it, thanks.

 

[lightning76]

I should say that since you, apparently voluntarily, left the railway at B and made your own way to C, then you would only be able to claim for delays which affected your separate journeys from A to B, or C to D.

If you left the railway and caught the bus under the direction of staff then that would be a different matter, but it doesn't read like that was the case.

One thing I can say is that you cannot claim for a delay for a journey to E when you haven't gone there. As najaB has said, you claim for the delay that actually happened to journeys you actually made.

It may be worth contacting the TOC concerned and explaining the whole situation. Depending on who it is, you may get something as a gesture of goodwill.

 

[bb21]

Is there any reason to hide station names in your case, as on a brief reading there is no loophole to hide?

All this talk of A, B, C, D unnecessarily complicates matters and causes my mind to switch off after about three sentences, and I am sure the same happens with other people.

As a general answer to your questions, you cannot claim for a journey not undertaken, so that rules out claiming for the journey to E (if I read your codes correctly). There is nothing to stop you claiming for a shorter journey than that covered by your ticket, but you may benefit from sending an email rather than using any forms with designated fields. You can also benefit in this case as you will need to explain the complicating factor of a bus journey.

I don't think taking a bus for the middle leg automatically invalidates your claim, provided that you can clearly show doing so did not increase the delay you would otherwise have suffered.

So send them an email and explain your circumstances in full (but please do not waffle) in there.

 

[hairyhandedfool]

....1) Can delay repay be claimed for the stopping short journey from A to D of just over 1 hour, even though the ticket is to station E?...

Delay repay is based on the journey made as I understand it, rather than ticket(s) held, but I'm not an expert on this.

....1a) If yes, does the fact that part of the journey was undertaken by bus, in order to minimise the delay, affect anything?...

If your delay was actually lessened by using the bus, it shouldn't affect it.

....2) If it can't be claimed for A to D, can it be claimed for the journey A to E on the ticket, even though the last bit of the journey (from D to E) didn't take place? The delay amount is identical....

There is little to stop you claiming something happened when it didn't, but for (hopefully) obvious reasons, no-one here should advise doing so.

....2a) And same question as per 1a....

Same answers.

 

[Camden]

Delay repay is based on the journey made as I understand it, rather than ticket(s) held, but I'm not an expert on this.

If your delay was actually lessened by using the bus, it shouldn't affect it.

There is little to stop you claiming something happened when it didn't, but for (hopefully) obvious reasons, no-one here should advise doing so.

Same answers.

Thanks for the answers. On the second to last one, the word "legitimately" was missing from the question, with regards to whether it is within the rules or required to be done that way. I didn't think so, but thought I'd ask.

I might email in and and explain what happened to see what they say, more out of interest than anything else.

Ironically I think if I had only bought a ticket to the stop before, saved my bus money and sat at the stations like a lemon for half the day I would have got all my money back, but because a) I needed that flexibility and b) I put myself out at my own expense to minimise the delay, if I'm entitled to anything it's probably only 50%!

 

[najaB]

I asked some questions due to the complicating factors, so if anyone can please consider and answer those I'd appreciate it, thanks.

The 'complicating factors' don't complicate things at all. You claim for the delay you actually experienced on the journey you actually took. If the TOC has any queries then they'll get back to you.