Delay repay question

[class68fan]

I was delayed both on the outward and return journey from Theale - Brentford on a cheep day return. Route was Theale - Reading/Reading - Feltham/Feltham - Brentford.
Outward journey was delayed 32 minutes due to missed connection at Feltham
Return journey was delayed 33 minutes due to late running train from Reading

Can I claim for both legs of the journey?

Thank in advance.

 

[skyhigh]

Can I claim for both legs of the journey?

Yes.

 

[class68fan]

Thanks out to SWR return GWR?

 

[skyhigh]

Thanks out to SWR return GWR?

Claim from the train company that delayed you - if that was SWR on the way out and GWR on the way back then yes submit 2 separate claims for the relevant journeys.

 

[gray1404]

You claim for the outward and return separately. You claim from whichever train company you were travelling on when things started to go wrong if that makes sense.

 

[class68fan]

thanks for the advice

 

[Watershed]

You should submit two claims, one for each delay to the relevant company. However, bear in mind that compensation is capped at 100% of the cost of the ticket (even if you had a 2 hour delay on the outward portion and a 30 minute delay on the return portion, for instance). That said, this limitation won't always be 'enforced', especially if you are claiming from different TOCs.

 

[class68fan]

Thx all, claim has been paid into bank. Total 50% of original fair -1p.