Delay repay query

[sierraromeo]

I travelled Scarborough to Chester today using tickets bought on this very site.

The 09:55 Scarborough to York was late in from the depot and we arrived York 14 minutes late, ‘missing’ my LNER connection to Doncaster. I say ‘missing’ because , because of the overhead wiring issue near Peterborough, all LNER trains were at a standstill.


I eventually got a Crosscountry to Sheffield, to pickup a service to Stockport there. I eventually arrived in Chester 2hrs late.


My question is: Do I still claim from TPE, as they were the initial cause of the delay, even though I didn’t ’miss’ my connection at York, and it was really the overhead line issue that caused the biggest problem? I think so but thought I’d ask the hive mind here!


Thanks for any advice

 

[bcarmicle]

I would say yes; Delay Repay claims are handled by the first operator that caused a delay that fouled a connection or otherwise led to the passenger's final delay. The fact that a different operator caused the bigger delay doesn't matter.

 

[Mcr Warrior]

I'd say claim from TPE. Their 14 minute late arrival at York at 1059 (rather than 1045) meant you wouldn't have made the cancelled 1055 LNER for Doncaster / Kings Cross, had it actually run. Eight minute minimum connection time at York, so a valid connection.

 

[sierraromeo]

Just to close this thread off. I submitted a delay repay on 16th Aug to TPE. It’s just been accepted today on 29th Aug. I did get an email about a week ago saying it was in process but they had an unusually high number of claims. Anyway, 100% back, which was £41.20.