• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Delay Repay on cancelled journey

Status
Not open for further replies.
B

buscoaster

Member
Joined
21 Jul 2021
Messages
103
Location
Bristol
Hi, I usually travel on the 0655 LNER service from Stevenage to Doncaster on a Monday. This morning, this train did not run. It was not marked as cancelled, or appear even in the journey planner, but is in the paper timetable. How do I claim delay repay for this trip as I was using split tickets and had connecting trains to Stockport from Doncaster. The tickets were flexible singles, so do not specify the exact journey, but I assumed this service would be running as per the timetable. On LNER delay repay, it is not appearing as an option to select. Thank you for your help.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

B

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
113,735
Location
"Marston Vale mafia"
If the train was P-coded i.e. removed from the timetable, unfortunately Delay Repay is not applicable. If they're not listing it that will be the case.

You'd be left, if it was seriously inconvenient and incurred you costs, with sueing them for breach of contract (assuming the tickets were purchased with an itinerary on that train). However it's likely they would have a defence that the weather is not under their control, so you'd probably not win.
 
A

alholmes

Member
Joined
4 Jun 2012
Messages
477
Location
London E3
The service wasn’t in the timetable today, presumably as a result of the engineering works over the weekend which closed the line between Kings Cross and Peterborough. Did you check the timetable / journey planners in advance to see if it was ever scheduled to operate today? Relying on a paper timetable isn’t necessarily enough, if you haven’t checked for changes due to engineering works.

The same thing is happening next Monday (3rd February). That service is not operating.
 
Last edited:
Haywain

Haywain

Veteran Member
Joined
3 Feb 2013
Messages
24,815
The Timetable History website says that the train was removed from the timetable on 5th October 2024. That would suggest that you'd be very much out of luck with a Delay Repay claim.

== Doublepost prevention - post automatically merged: ==

Bletchleyite said:
However it's likely they would have a defence that the weather is not under their control, so you'd probably not win.
Click to expand...
Or that it was planned far enough ahead.
 
Status
Not open for further replies.

Top