Delay Repay - LNER after 120 minutes

[Failed Unit]

Just saw an interesting point from this thread.

Major disruption through Retford (16/04/2026) and residual effects over following days

How long will it take you from Leeds station to your appointment? It's 35 mins walk to Elland Road. Seems like half the train will be doing the same thing! (Football)

www.railforums.co.uk

Well that is the intresting point in that LNER now only selling single tickets ...so if your delayed say 180 minutes and you had purchased at the same time singles for both outwards and return journeys can you claim a delay repay on both your outwards single and your return single fares as in excess of 120L on 1 leg of the journey.

If LNER won't play ball with you for a full refund on all tickets in the same situation and paid on credit card I would invoke a charge back .

Contractually LNER failed to get you to your destination on time meaning you had to abandon the trip so full refund .

I normally travel with 2x super-off peak singles (which I would have purchased a return for the journey in the past). I am frequently delayed on LNER by over 2 hours. I thought one of the reasons LNER had introduced single ticket was to remove your right to a refund of your return leg if you are delayed by more then 120,

What should I say on the form to get the full compensation? I buy the super off-peak because it is normally on £1 more then the advance so the extra money gives me much more flexibility. When I could get the super-off peak return, the fact you had a high probability of getting the 100% refund helped, however with such a large delay even the flexibility of getting a later train so you are not spending 2 hours less at your destination helps.

 

[Watershed]

Just saw an interesting point from this thread.

Major disruption through Retford (16/04/2026) and residual effects over following days

How long will it take you from Leeds station to your appointment? It's 35 mins walk to Elland Road. Seems like half the train will be doing the same thing! (Football)

www.railforums.co.uk

I normally travel with 2x super-off peak singles (which I would have purchased a return for the journey in the past). I am frequently delayed on LNER by over 2 hours. I thought one of the reasons LNER had introduced single ticket was to remove your right to a refund of your return leg if you are delayed by more then 120,

What should I say on the form to get the full compensation? I buy the super off-peak because it is normally on £1 more then the advance so the extra money gives me much more flexibility. When I could get the super-off peak return, the fact you had a high probability of getting the 100% refund helped, however with such a large delay even the flexibility of getting a later train so you are not spending 2 hours less at your destination helps.

There are different rules/outcomes depending on what you did and what you are claiming.

If you decided not to travel due to the disruption, you are entitled to a full refund (without any fee) on both the outward and return tickets, even if they are both singles. This is claimed from the ticket retailer. The only situation in which this could foreseeably become controversial/contested would be if you bought your outward and return tickets from different retailers or in separate transactions, as it may then be suggested (wrongly) that they are part of separate journeys.

If you still travelled and arrived late at your destination, you can claim Delay Repay from the train operator (which may be different to the retailer). However this will usually only be paid based on the applicable percentage of the ticket used on the delayed portion of your journey - i.e. the outward single on your outward journey, or the return single on your return journey. The other single will not count

As far as LNER are concerned, this reduction in Delay Repay payouts is a rather convenient side effect of abolishing return tickets. I'm sure they would never admit that it factored into their business case calculations, of course.

 

[Failed Unit]

On the last point I suspect you are right. It was the main reason I stopped using advances.

 

[Deerfold]

On the last point I suspect you are right. It was the main reason I stopped using advances.

Unfortunately, with LNER having removed so many returns, this applies to many people not using advances. To get a return ticket, I'd have to buy a ticket for significantly further than I actually want to travel when going to London.