Delay repay - Interrail Pass

[d1672]

Hi,

I purchased a First Class 15 day Global Interrail pass for use between 30/01 and 12/02.

On my outward journey I travelled with Virgin Trains from Motherwell to London Euston. The journey did not go to plan. The train was delayed by a failed freight at Beattock Summit and by Preston we were running an hour late. After Wigan the train manager put a college party of teenagers, who were booked on the next train, into the coach in which I was travelling, who were very noisy and obviously excited about their outing to London and spent the journey shouting at each other up and down the coach. We arrived in Euston 55mins late.

The train manager came through and stamped everyones ticket telling us all to put in a claim as soon as possible.

I did, and this week I got a cheque from Virgin for £8.28p, with a covering letter telling me that this was 50% of the fare paid. I am curious as to how this figure was arrived at.

Anyone any idea ??

 

[AlterEgo]

Usually the formula is something like this:

Divide pass value by number of days' validity to get a "daily rate"

Assume passenger makes one return journey a day.

Apply the resulting value as a single.

You then have the value of the claimed journey. Then apply delay repay.

What was the face value of your pass?

 

[bb21]

Adult First Class 15 day consecutive pass is currently £459, less if discounted.

At £459, daily rate is £30.60. Treated as a return journey (as per normal practice with unlimited use tickets), each leg is worth £15.30, hence £7.65 for a 55-minute delay.

So you got more than your fair share back.

Compensation on travel environment, noisiness of fellow passengers, etc, are discretionary and not covered by Delay Repay.

 

[soil]

Adult First Class 15 day consecutive pass is currently £459, less if discounted.

At £459, daily rate is £30.60. Treated as a return journey (as per normal practice with unlimited use tickets), each leg is worth £15.30, hence £7.65 for a 55-minute delay.

So you got more than your fair share back.

the 15 day consecutive pass should not be treated as 30 journeys.

that would be appropriate for a flexi pass, but not for a continuous pass.

a month's season ticket is treated as 40 journeys, a week's as 20.

so 15 days could be

1/2 a month = 20 journeys
or possibly 2 weeks + 1 day = 22 journeys

So the appropriate fraction is 1/40 to 1/44 of the full ticket price. Roughly £10, but we don't know the price paid for the pass.

 

[d1672]

Hi,

Thanks everyone. Much appreciated. Easy to understand when its explained.

Thanks again, Thomas

 

[bb21]

the 15 day consecutive pass should not be treated as 30 journeys.

that would be appropriate for a flexi pass, but not for a continuous pass.

a month's season ticket is treated as 40 journeys, a week's as 20.

so 15 days could be

1/2 a month = 20 journeys
or possibly 2 weeks + 1 day = 22 journeys

So the appropriate fraction is 1/40 to 1/44 of the full ticket price. Roughly £10, but we don't know the price paid for the pass.

It is not a season ticket. It is mainly for leisure use, not for commuting, where weekends are effectively not used.

 

[soil]

It is not a season ticket. It is mainly for leisure use, not for commuting, where weekends are effectively not used.

eh, some people will use a season ticket at weekends, for leisure purposes, or because they work 7 days on, 7 days off.

I don't think it's anticipated that an interrail pass used every day, otherwise a 15 day continuous pass would not be cheaper than a 15 in 1 month flexi pass.

the price of the 15 day continuous pass comes in around where a 12 in 1 month pass would be.

 

[bb21]

Irrelevant. It is not a season ticket, so it is not calculated in the same way.

Leisure passes will also be used for more than one journey on most days, so if you want to go down that route, where do you draw the line? How many days should be taken into account in a consecutive pass? How many journeys are presumed per day?

Whatever the calculation method, there will be people who disagree with it.

 

[soil]

Irrelevant. It is not a season ticket, so it is not calculated in the same way.

Source?

Leisure passes will also be used for more than one journey on most days, so if you want to go down that route, where do you draw the line? How many days should be taken into account in a consecutive pass? How many journeys are presumed per day?

Whatever the calculation method, there will be people who disagree with it.

Well yes, you could say that if you were delayed on, say, a journey that would cost £2.50, refunding half the daily cost of the ticket is excessive.

OTOH, travel patterns might be different, e.g., one daily journey from A to B rather than a return A-B-A, so you could also come up with a much higher per journey value.

 

[bb21]

Source?

What source?

It is not a season ticket. I don't think I need to elaborate any further.

Well yes, you could say that if you were delayed on, say, a journey that would cost £2.50, refunding half the daily cost of the ticket is excessive.

OTOH, travel patterns might be different, e.g., one daily journey from A to B rather than a return A-B-A, so you could also come up with a much higher per journey value.

That is exactly my point. Where do you draw the line?

 

[soil]

What source?

It is not a season ticket. I don't think I need to elaborate any further.

Source that it should be treated as 15 return journeys.

 

[AlterEgo]

Source that it should be treated as 15 return journeys.

There isn't anything written down.

There's also nothing written down that says it even qualifies for Delay Repay, as it is not a single, return, or season ticket.

What happens is simply common sense shared (with some variation) among all TOCs.

 

[bb21]

Source that it should be treated as 15 return journeys.

AIUI it is not officially entitled to Delay Repay, as I was once told by Passenger Focus.

There is no formal documentation in respect of what it should be treated as, but most TOCs will apply common sense and recognise the inconvenience suffered by the passenger.

As AlterEgo mentioned above, it is just commonly accepted practice to treat the ticket as detailed above for compensation payments. Some case-handlers may calculate differently, but the majority do so in a similar way nowadays ime.

 

[CyrusWuff]

I'm not at work so can't check right now, but there certainly used to be something in The Manual saying along the lines of any delay claims involving passes should go through the original retailer, who would then contact the TOC for confirmation and pay out accordingly.