Delay Repay - CrossCountry & Evidence

[Watershed]

Indeed. The NRCoT say you "may" make a journey using multiple tickets. There is nothing to say that if you buy split tickets you are compelled to consider them as one journey.

 

[blimmo]

Are XC interpreting their passenger charter as

Either the original ticket, or (in the case of Season tickets a photocopy of the ticket and your photocard, your booking confirmation e-mail, or your unique journey number.)

I.e. the booking confirmation option only being available for season tickets.

I'm not claiming this makes any sense only that I think it is almost a valid reading of the sentence and therefore could be the basis for the refusals.