Delay Repay - CrossCountry & Evidence

[Watershed]

Indeed. The NRCoT say you "may" make a journey using multiple tickets. There is nothing to say that if you buy split tickets you are compelled to consider them as one journey.

 

[blimmo]

Are XC interpreting their passenger charter as

Either the original ticket, or (in the case of Season tickets a photocopy of the ticket and your photocard, your booking confirmation e-mail, or your unique journey number.)

I.e. the booking confirmation option only being available for season tickets.

I'm not claiming this makes any sense only that I think it is almost a valid reading of the sentence and therefore could be the basis for the refusals.

 

[Fawkes Cat]

Are XC interpreting their passenger charter as

Either the original ticket, or (in the case of Season tickets a photocopy of the ticket and your photocard, your booking confirmation e-mail, or your unique journey number.)

I.e. the booking confirmation option only being available for season tickets.

I'm not claiming this makes any sense only that I think it is almost a valid reading of the sentence and therefore could be the basis for the refusals.

This can't possibly be right. As a matter of how English is written, if the brackets are taken as defining an alternative then if you remove everything in the brackets, you are left with

Either the original ticket, or

Which makes no sense - you can't have 'either x or null'.

And if you don't like that argument, what's a 'unique journey number' for a season ticket?

It's much more likely that the closing bracket has been misplaced and should be be between 'tickets' and 'a'. It would also read more easily if the documents acceptable for any ticket were listed and the those also accepted for season tickets.

 

[tutacre]

To my knowledge there is no requirement for the ticketed itinerary to be the same as the actual journey.

I did not say there was - I simply said what the fraud rules look for. It is entirely up to a train operator what they wish to manually review prior to making a payment to a claimant. If the automated system thinks there are tickets held that have not been disclosed, perfectly reasonable to send it to a manual queue, or have the logic check eTVD barcode scans to see whether the full combination was used.

I am pretty sure you all know full well what the scam here is in any event, which for XC, given the high number of split tickets these days, is quite an issue.

== Doublepost prevention - post automatically merged: 18 minutes ago ==

Indeed. The NRCoT say you "may" make a journey using multiple tickets. There is nothing to say that if you buy split tickets you are compelled to consider them as one journey.

The issue is that people are buying and using split tickets - all of them - but conveniently hiding some of them if their overall journey doesn't qualify (e.g. the train recovers time later). Your scenario is extremely niche, not many "normal" passengers are buying multiple tickets simply never to use them or discarding them. If people don't use them because they've abandoned their journey midway through, that is a refund situation not DR.