Over the past twelve weeks, SWR has seen its overall customer journeys stabilise at 70% of pre-Covid levels. While off peak travel has returned strongly to 100% of pre-Covid trips, commuters have been slower to return making just 53% of the peak journeys they did before the pandemic.
In light of these figures and the ongoing cost challenge facing the rail industry, SWR, Network Rail and the Department for Transport have decided to defer the timetable changes set out in the December 2022 consultation.
Instead, SWR will continue with its current service levels in December, with a limited number of targeted interventions to optimise services where demand has returned quickest. SWR and Network Rail will continue to monitor customer behaviour and act with agility to meet increased demand, subject to funding being agreed with the Department for Transport.
Commenting, SWR’s Managing Director, Claire Mann said:
“The Covid pandemic has fundamentally changed the way we work, play and travel, and the long-term future of the railway depends on it adapting to the new normal.
“Our new business plan does just this, striking the right balance between reducing the cost to taxpayers, who have subsidised the railway to the tune of £16 billion since the start of the pandemic, and delivering the improvements our customers want to see.
“Alongside our business plan, we have made the joint decision with the Department for Transport and Network Rail to defer our planned December 2022 timetable changes. While we know this will come as a disappointment to some of our customers, we cannot justify spending taxpayers’ money on a further timetable uplift while the number of commuter journeys sit at around 50 percent of pre-pandemic levels.”