The Furness Line Action Group published punctuality and cancellation statistics, compiled by their secretary, for the lines north and south of Barrow over a number of months:
From the beginning of June to mid-November cancellations averaged 2.3% for the Furness line and 3.9% for the Cumbrian Coast line with the loco-hauled component (averaging) 6.9%
Punctuality tells a similar story as the Public Performance Measure averaged 87.7% for the Furness Line, 86.3% for the Cumbrian Coast line with the loco-hauled component only 79.6%
For comparison purposes, performance statistics for 18th September to 15th October (period 7) and, for further comparison, the period of the FLAG survey included the following:
Cancellations
All Northern Rail: 1.3% (MAA 1.9%)
Northern Rail Lancashire and Cumbria: 2.9% (MAA 3.3%)
All services into Barrow: 2.96% (Over 24 weeks of FLAG survey 3.1%)
Loco-hauled services in to Barrow: 7.4% (Over 24 weeks of FLAG survey 6.9%)
PPM
All Northern Rail: 93% (MAA 90.8%)
Northern Rail Lancashire and Cumbria: 89.1% (MAA 87%)
All services into Barrow: 89.3% (Over 24 weeks of FLAG survey 87%)
Loco-hauled services in to Barrow: 79.6% (Over 24 weeks of FLAG survey 79.6%)
It should be possible to advance a hypothesis about the reliability of the loco-hauled services from these figures.
Further to the above it is also true to say that there are other issues in play with the Furness and Cumbria Coast lines. As a result passenger dissatisfaction is high and constituents have sought the intervention of the MP for both Westmorland Barrow & Furness. The latter has attempted to arrange contact with the Northern MD, Alex Hynes, to seek explanations.
Speaking at an event in Kendal over eighteen months ago, Alex Hynes was well aware of difficulties in Furness and on the coast. He was hoping that the then new LHCS would be a positive and said that then Northern were pressing for the creation of mini-support at Barrow for stock (train wash and refuelling, perhaps).
His reaction on Twitter in December to the award of a Silver Spanner ('most improved...') in the Inter-City category for the DRS/Northern fleet on the Furness and Cumbrian Coast lines was amusing. This was for a 36.79% improvement in Miles Per Technical Incident and looking at the FLAG figures above you would have to wonder firstly whether northern or DRS proudly display the trophy and secondly whether they might be able to hold on to it next year if the rules stay the same while still providing a below-standard product.