Thanks mojo and Jim.
Jim the thing is I know tfl would possibly open a lot of doors etc but I'm a bit concerned about the position as its fixed term and the other job offer I have is from network rail which is permanent. But tfl seems like more of a comfortable job as it's easier to understand but then with tfl having this two grade thing and hiring a lot of people and cutting a lot of jobs at the same time I feel a bit like I want to do because it's a company I've always wanted to go in but I alsi feel like I would be putting myself in a position where I have no future in tfl after 15 months if this 2 grade thing flops. I know personally I am a very hard worker etc. that doesn't bother me as much as the having no job after 15 months.
Also good luck with the driver position
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I've just started as a CSA on the old contracts (fortunately) and i'm in the talent pool for FCC (now govia) for a drivers position. For me, i wouldn't completely rule out the contract CSA role. As Mojo mentioned there are wholesale changes afoot and from what i can work out, they will always hold on to good people.
As mentioned above, there are no guarantees but, once you've got your foot in the door there is access to other opportunities within TFL. As an example, there's a rumour around that there's quite a considerable shortfall of tube drivers and there will be another internal recruitment drive shortly which is usually fed from the CSA pool which may leave full time positions open. Obviously nothing is confirmed but i wouldn't imagine that TFL would want a large portion of their frontline staff on contracts. It's less appealing and you're likely to alienate a better calibre of individual regardless of holidays/pay/pensions etc etc.
I just wouldn't rule it out completely that's all.
Hi SYA88,
I have my TFL CSA assessment day this Thursday and I was wondering what i should expect on the day. Could you please give me some information about the day. P.S Congrats on your job offer.
Thank you
Safwan, best of luck, I found the role play to be pretty simple and straight forward. If your calm, apologetic and give the customer options and suggests you'll be fine. make sure you read the brief carefully. If it says a certain line has disruptions know that you will need to find alternative routes from your given station to somewhere on that line. You can suggest things like ohh I will call and let a colleague at another station know you are on the train and your cabin and they can help you on the other side etc. you need to let the customer know they can get help throughout they're journey and have a hassle free journey to wherever they're going.
written and numeracy tests are very simple and straight forward.
Interview was simple, the lady went through my employment history, that asked some competency questions like when I exceeded a customers expectations, when I had done something satisfactory and went home feeling proud, how I keep myself updated and informed about what's happening at work. Things like that. So just think up a few situations for yourself to use and you will be fine. It's a one on one interview so nothing to worry over.
