CrossCountry Delay Repay

[Trainspotter37]

It's now been over five weeks (22nd of August 2026) since I claimed delay repay for a delay I experienced on an XC service. A few weeks after claiming (on the 1st of September), I received an email apologising for a delay in processing the claim. Is this a normal amount of time to wait and is there advice anyone has for next steps that could be taken?

 

[Belperpete]

It shouldn't take that long, but many TOCs do seem to have a considerable backlog at present. I have a couple of claims with various other TOCs submitted in early August still awaiting a decision.

 

[ChrisC]

It's now been over five weeks (22nd of August 2026) since I claimed delay repay for a delay I experienced on an XC service. A few weeks after claiming (on the 1st of September), I received an email apologising for a delay in processing the claim. Is this a normal amount of time to wait and is there advice anyone has for next steps that could be taken?

That‘s a long time. I submitted a claim to XC on 18th September and I received my payment within 2 weeks on 29th September.

 

[Trainspotter37]

That‘s a long time. I submitted a claim to XC on 18th September and I received my payment within 2 weeks on 29th September.

Perhaps it is because it was a paper ticket rather than a digital ticket may mean it takes longer to review?

 

[Buzby]

With ScotRail I had a fairy speedy decision and a promise I’d receive the refund in ‘14 working days’. This was in August and they’re now q month delinquent.

 

[Haywain]

Is this a normal amount of time to wait and is there advice anyone has for next steps that could be taken?

It's a long time and I would be chasing it up. A quick tweet on X about their failure will almost certainly prompt a response and resolution.

 

[matt]

My parents submitted a crosscountry delay repay claim last weekend and it has already been resolved so I'd be chasing it up.