Compensation when Rail Vouchers were used

[Lddex]

Hello

Silly question, but I can't find an answer anywhere and for some reason there is something in my mind that says 'No'

I suffered a delay on a journey the other week, but part of my payment was used via rail vouchers. When the TOC comes to look at my claim will they knock the value that I paid with RV off the ticket. So say I was to get 50% of my fare and I had paid £20 of the £50 fare via RV would I get £25 or £15 in RV back.

Like I said silly question... but I have it in my head that when getting a refund on tickets not used (if purchased by RV) you don't get that value back, so thought it might be the same case here. Off course Im prob completely wrong and got my wires mixed up and mixed myth with fact or misunderstood other forum posts.

Thanks

 

[Muzer]

I would doubt it, but why not give it a try? I'm not even sure if you part-pay with RTVs that they CAN tell you've done so; what is the letter after the price on the ticket? That's supposed to show the main payment method.

 

[Lddex]

I would doubt it, but why not give it a try? I'm not even sure if you part-pay with RTVs that they CAN tell you've done so; what is the letter after the price on the ticket? That's supposed to show the main payment method.

Letter X
On the orange bit at the bottom, there is a 5 digit code with £20.00 then the time and date the ticket was purchased. So I'm guessing this show the RTV payment

 

[bb21]

The payment method does not matter AFAIK.

Some TIS indeed print the amount of RTV and the payment account on the ticket.

 

[Muzer]

Letter X
On the orange bit at the bottom, there is a 5 digit code with £20.00 then the time and date the ticket was purchased. So I'm guessing this show the RTV payment

Ah, you're probably right then. X means a card payment, but if you did indeed pay £20 with RTVs, that's probably what the thing at the bottom means.

 

[sheff1]

I suffered a delay on a journey the other week, but part of my payment was used via rail vouchers. When the TOC comes to look at my claim will they knock the value that I paid with RV off the ticket. So say I was to get 50% of my fare and I had paid £20 of the £50 fare via RV would I get £25 or £15 in RV back.

You should get £25. How you paid for the ticket doesn't matter.

 

[Greenback]

I agree with sheff1 and bb21. The fact that you used RTV's to part for a ticket has no relevance whatsoever.

 

[thedbdiboy]

I am happy to confirm that method of payment makes no difference, there should be no deduction for use of RTVs.

 

[gray1404]

Yes, delay repay is based on the value of the ticket, not how you paid for it or if you used vouchers or not.

I had a case with London Midland whereby they owed me +£30 in delay repay. I requested a cheque, which they allow for payments over £30 and they wrote to me saying they could not pay a cheque because I had paid for the send ticket using RTVs.

I sent the vouchers back to them, along with some others for lower values I had already from them, and got a cheque from them for the full amount.