Compensation/Refund Advice

[TheSWTSpotter]

Yesterday I was affected by the disruption on South West Trains due to someone being hit by a train at Wimbledon. When I arrived at Farnborough Main yesterday I purchased a return to London Waterloo with a Travelcard for Zones 1-6. At the time I purchased ticket I was so far not aware of the disruption. I boarded the 1416 SWT Service from Basingstoke to London Waterloo (2L46). Just before our train arrived over the announcments they mentioned that due to someone being hit by a train in the area, all lines are blocked. The guard also mentioned this to the driver as soon as it arrived in Farnborough and said to the driver that we might end up terminating at Woking. After we left the guard said that the Basingstoke to Waterloo stopper before us terminated at Surbition and said that we might do the same, but no confirmation yet. We then started running late after Brookwood. While we were held at a red just before Surbiton there the guard just confirmed that this service will terminate at Surbiton and become the Alton service at Surbiton. We then arrived at Surbiton 34 Late.

Now I am wondering if I am entitled to compensation or a refund because our service was terminated short. Realtimetrains said this service was cancelled between Surbiton and Waterloo and my planned destination was Waterloo. So does this mean that I will be able to get compensation or not.

 

[1E05]

You should still be okay to claim as your service didn't reach its destination according to the timings of the original train. Due to the nature of the incident I would very much doubt any other services formed a Surbiton - Waterloo train in sufficient time, therefore you would have been at least 34 mins late throughout.

 

[yorkie]

If you made the journey to your destination, a refund is not applicable.

Compensation may be applicable for a delay, SWT operate a Passenger Charter scheme, which is nowhere near as generous as Delay Repay schemes.

SWT detail the compensation available on their website:

http://www.southwesttrains.co.uk/compensation.aspx

We will compensate you if:
Your journey with us was delayed by 60 minutes or more...

You originally say your journey is to Waterloo, you then say you were 34 late at Surbiton, so there is insufficient information for us to give you a 'yes' or 'no' answer.

 

[TheManBehind]

As the delay in question was caused by a suicide (i.e. outside of the railway's control), I do not believe you are liable to be compensated.

 

[reb0118]

As the delay in question was caused by a suicide (i.e. outside of the railway's control), I do not believe you are liable to be compensated.

Not from the railway, you can however make a formal request to the authorities to obtain details of the suicide. You can then claim from the suicide's estate. You may decide that you do not wish to do this on moral grounds but that is your call.

 

[TheManBehind]

Not from the railway, you can however make a formal request to the authorities to obtain details of the suicide. You can then claim from the suicide's estate. You may decide that you do not wish to do this on moral grounds but that is your call.

Quite, but that seems rather extreme for the price of a travelcard!

 

[455driver]

Quite, but that seems rather extreme for the price of a travelcard!

Some people would sell their mothers for a fiver though wouldnt they!

Just another example of the me me me attitude so prevalent in todays 'society', no thought whatsoever for the person hit (although to be honest I have little sympathy for them ), the driver of the train that hit them, the people on the station/train that witnessed it (including children), the people that have to clean up the mess, the people that would have been inconvenience for anything up to a few hours, but no the OP is worried about a £10 ticket!

Rant over, sorry to the OP but these threads wind me up as they as so inconsequential in the grand scheme of things, if it was the railway fault then fine but for a PHBT, please.

 

[TheSWTSpotter]

If you made the journey to your destination, a refund is not applicable.

Compensation may be applicable for a delay, SWT operate a Passenger Charter scheme, which is nowhere near as generous as Delay Repay schemes.

SWT detail the compensation available on their website:

http://www.southwesttrains.co.uk/compensation.aspx

You originally say your journey is to Waterloo, you then say you were 34 late at Surbiton, so there is insufficient information for us to give you a 'yes' or 'no' answer.

http://www.realtimetrains.co.uk/train/W94054/2013/10/05/advanced

As you can see from the link I put above, this was the train that I took which terminated early at Surbiton. Also no I did not make the journey to my destination which was London Waterloo. So does this mean that I will be entitled to something or not.

 

[island]

If you decide not to travel because of major disruption, you are supposed to surrender your ticket to a booking office immediately in order to qualify for a refund. You may get a partial refund anyway if you write in.

 

[VauxhallandI]

Some people would sell their mothers for a fiver though wouldnt they!

Just another example of the me me me attitude so prevalent in todays 'society', no thought whatsoever for the person hit (although to be honest I have little sympathy for them ), the driver of the train that hit them, the people on the station/train that witnessed it (including children), the people that have to clean up the mess, the people that would have been inconvenience for anything up to a few hours, but no the OP is worried about a £10 ticket!

Rant over, sorry to the OP but these threads wind me up as they as so inconsequential in the grand scheme of things, if it was the railway fault then fine but for a PHBT, please.

I think it is possible to have lots of sympathy for all these people and still not expect to be out of pocket. Not the black and white situation that is being painted.