Comparison of TOCs refusing to pay Delay Repay claims vs persuing fare evaders

[redreni]

Moderator note: Split from

Delay Repay after break of journey

On Friday morning I went from Broad Green to Manchester Piccadilly, spent several hours in Manchester, then went from Manchester Victoria to Todmorden in the late afternoon. Did both trips using the same outbound ticket of a BGE-TOD Off Peak Return. I arrived in Todmorden 20 minutes late. Both...

www.railforums.co.uk

It's always going to be difficult to claim for this sort of journey, and for a delay of 15-29 mins I doubt it's worth it.

If it was the entire journey, it would be £3.71.

However, Manchester to Broad Green is not much more than a third of the cost of the overall fare held, so the value being disputed is something in the region of £1.25.

The value being argued over is a matter of pence, so it will cost both parties more in the value of their time, than the actual amount in question.

As for those saying the amount isn't worth worrying about, do you think TOCs should let fare evaders off small amounts? If not, why should passengers be expected to let TOCs off small amounts that they owe us? It needn't be a faff; Northern is making it so.

 

[D1511]

Some sphincters are tighter than others, clearly.

 

[redreni]

Some sphincters are tighter than others, clearly.

Is that a yes to letting off fare evaders for small amounts, then?

 

[D1511]

Is that a yes to letting off fare evaders for small amounts, then?

Well, no, but I don't think the two things are comparable, other than that they both ultimately have a detrimental impact on railway finances.

== Doublepost prevention - post automatically merged: Today at 16:59 ==

I'm all for delay repay when there has been genuine inconvenience or the TOC has done something incompetent, and as a high mileage Avanti customer, I'm no stranger to making a claim. If Avanti control decide to terminate a train at Preston for the stock and crew convenience, then just try to stop me making a delay repay claim (provided it's of a worthwhile value), but if some ned in Warwickshire decides to take a short cut over the tracks and gets splattered all across the 4 foot, then I wouldn't, because that's not Avanti's fault. They are the victims, just as I am.
This is the stance I take because I want to support the rail network.......and thankfully because I'm not desperate for the money. And if a few more did the same, maybe the network would be a bit better because resource and money could be channeled elsewhere.

 

[ikcdab]

Well, no, but I don't think the two things are comparable, other than that they both ultimately have a detrimental impact on railway finances.

== Doublepost prevention - post automatically merged: Today at 16:59 ==

I'm all for delay repay when there has been genuine inconvenience or the TOC has done something incompetent, and as a high mileage Avanti customer, I'm no stranger to making a claim. If Avanti control decide to terminate a train at Preston for the stock and crew convenience, then just try to stop me making a delay repay claim (provided it's of a worthwhile value), but if some ned in Warwickshire decides to take a short cut over the tracks and gets splattered all across the 4 foot, then I wouldn't, because that's not Avanti's fault. They are the victims, just as I am.
This is the stance I take because I want to support the rail network.......and thankfully because I'm not desperate for the money. And if a few more did the same, maybe the network would be a bit better because resource and money could be channeled elsewhere.

Do you know how many billions the government throws down the drain without any benefit at all? It is billions a year. Until the government stop wasting money I will claim every penny I am entitled to.

 

[Coleridge]

I always claim Delay Repay, even if the delay wasn't the fault of the train company, or didn't inconvenience me, or is only for a small amount. It's often the principle, rather than the money: it only takes moments to make a claim, and it costs the company a lot more in time and effort than the amount they pay me.

 

[Lemmy99uk]

Do you know how many billions the government throws down the drain without any benefit at all? It is billions a year. Until the government stop wasting money I will claim every penny I am entitled to.

I’ve no idea. Please tell us.