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Clapham Jct problems 12/10

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cjohnson

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Must be a serious problem with the signals - pretty much everything on the LDB for Waterloo is currently showing as Delayed or Cancelled. NRE says delays of up to 95 minutes and "There is no current estimate for when a normal service will resume". Should be a fun evening peak then...
 
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Monty

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All Of Wimbledon box is down so i have informed, It's a nightmare at the moment my WYB-WAT service has been held at new bridge for well over an hour. We are now in the move in the reverse direction going as far as twickenham, only to reverse again and run fast to Waterloo via Kingston. On top of that, the driver has just buzzed me saying he is unable to take full power due to traction current problems.
 

ushawk

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Started as 15 minute delays affecting the Windsor lines earlier this morning, delays increased to 45 minutes and now the Mainline is affected which looks to of suspended everything from Waterloo to Richmond/Wimbledon.

Normal service probably wont be resumed quickly either - so the PM peak will be very fun.
 

cjohnson

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SWT have just tweeted that mainline services are on the move, but no trains still between Clapham and Richmond. I see the District line had a suspension on the Wimbledon branch due to power problems - possibly related?
 

ushawk

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There is a local power failure which has been affecting the District Line near Wimbledon. I assume this could be linked.

Possibly, it was suspended for a while earlier on because of it (service is now running which is of course useful as an alternative route).
 

tsr

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Possibly, it was suspended for a while earlier on because of it (service is now running which is of course useful as an alternative route).

SWT seem to have confirmed on Twitter that there was a National Grid outage (I don't know if they can be more specific), so it looks more likely than I first thought.

There could be a repetition at any time, of course, but I hear the problem has been resolved, except for Richmond services - there will be stock/crew displacements for a while, though!
 

Monty

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I'm now on the move again, control have changed their mind again so we are calling at all stations to Waterloo via Richmond. Fingers crossed the problem may have been solved...
 

ushawk

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I'm now on the move again, control have changed their mind again so we are calling at all stations to Waterloo via Richmond. Fingers crossed the problem may have been solved...

What time did you leave Weybridge ? Must be a very long trip to Waterloo !!
 

The Colonel

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I had no trains for about half an hour. Diagrams showed everything at a standstill. Some had started running by the time I left at 13.40 but all late and amended.
 

Monty

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Home safe and sound now, train arrived into waterloo at around 15:00. Some four hoursafter leaving Weybridge, gotta be one for the record books! Everything is now moving again but expect delays until the end of service I'm afraid. You can tell there is lots of stock and crew displacement issues, they are currently using 450s and 455s on the Readings.

SWT make it so difficult to get a refund compared to Southern!

I don't see how this is really relevent to this thread to behonest with you, I imagine the refund polict is not too much disimiliar from Southern. If you have been affected by today's distruption I sympathise but I imagine are focus on assisting customers and providing infomation rather than processing refunds. I am sure however after things calm down my colleagues will be only too happy to help you.
 

STEVIEBOY1

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I Had huge problems coming home from Putney To Shepperton, at 1pm they closed Putney SWT Station, there were two fire engines there and a big hose going down to the platforms, a big fireman told me there was fire there and that also East Putney Station was closed. I don't know if LUL trains were being terminated at Putney Bridge or going through East Putney without stopping. At 3pm Putney was still shut and they let me get a 93 bus to Wimbledon, where their staff we were helpful, in spite of massive problems there as well. I waited over an hour for a Shepperton train and arrived home just after 5pm, much later than I should have done. I must say how impressed I was with the staff at Wimbleodn who were dealing very well with the huge numbers of passengers there and they were even saying that rail tickets could be used on local buses to Raynes Park, Norbiton and Kingston and even telling what the bus route numbers were.

I hear today that SWT local trains are messed up this morning, owing to a level crossing problem at Barnes.

I hope they sort these problems out by Monday morning, as I am starting a new job after 18 months of unemployment.
 

ushawk

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I hear today that SWT local trains are messed up this morning, owing to a level crossing problem at Barnes.

I hope they sort these problems out by Monday morning, as I am starting a new job after 18 months of unemployment.

From what ive heard, there is a loss of power to all Level Crossings between Barnes and Richmond - could of course be totally wrong though.

Good luck with the new job too !!
 

TEW

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Seems quite likely, the route between Barnes and Richmond is closed all day because of it. Got to be a pretty serious problem to close the route all day.
 

lewisf

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It was a great excuse for all of work to go to the pub at 5. It was interesting though as there were 455s running fasts and 450s on stoppers.
 

elementalpat

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I might be trivialising things, but how long does it take to fix the CCTV?

Surely, they have engineers working as we speak, so just wondering they state that it will take all day to fix.
 

ainsworth74

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I might be trivialising things, but how long does it take to fix the CCTV?

Depends on what and where the problem is. It could be just one issue or it could be multiple issues. If a cable carrying the feed to the signal box is broken then they might having to check miles of cables to find exactly where the break is. Or it could be a circuit breaker or maybe a relay in any of dozens of line side cabinets. Or it could be something completely different that I've not thought of (and to take out all the CCTV at all the LCs it probably is!). Unfortunately the technology for equipment to say 'I'm broken and the problem is this and the piece that needs fixing is here' is in it's infancy.

Whilst I doubt it will take all day you never know so it's better to be cautious and reopen the railway in a couple of hours than say it'll be open in two hours and then two hours later have to say 'erm sorry everyone we were wrong about that!'.
 

TEW

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Normal service to be resumed shortly, so approximately a 12 hour closure.
 

radamfi

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I don't see how this is really relevent to this thread to behonest with you, I imagine the refund polict is not too much disimiliar from Southern.

Actually, they are quite different. South West Trains only offer compensation when the delay is over one hour, and then only if the delay is as a result of the failure of the rail industry.

http://www.southwesttrains.co.uk/passengerscharter.aspx#92375

A paper form is required to be filled in and sent to Customer Services.

Southern offer compensation for delays over 30 minutes, no matter what the cause, and have a convenient online system to submit your claim.

http://www.southernrailway.com/your-journey/delay-repay/
 

STEVIEBOY1

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From what ive heard, there is a loss of power to all Level Crossings between Barnes and Richmond - could of course be totally wrong though.

Good luck with the new job too !!
Thank you, I am looking forward to it and getting some wages again. :D
 

Barclay

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A terrible few days for SWT! Friday morning, I was on the 0833 Twickenham to Waterloo, which for some reason sailed though its booked stop at Vauxhall, much to the bemusement of passengers.

I then had a mid-afternoon meeting in Putney, which was stymied by the power problems although I was able to get there late by LUL.

The next morning I was due to use my gold card free weekend travel vouchers to go to Bristol. Arrived at Twickenham to discover all Clapham Junction-bound trains cancelled due to the level crossing issues!
 
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