TOCs: please book passenger assist in advancethere will be times things go wrong, it's how you deal with it, sadly I've had a few fails in my time but I don't start on the staff even if they start on me first I had one gaurd call me "An absaloute clown" becuase i had assistance booked at a unstaffed station, I was later found to be in the right with my actions (pulling emergency lever) by gold command management on arrival at Terminal station & by the MD in a phone call a few weeks post incident. adrenaline can be powerfull but it don't give you carte blanche to act like a bafoon.
Also TOCs: *closes ticket office*
Later TOCs: what absolute clown books passenger assist at an unstaffed station
Idk, a passenger who needs to travel to that station and needs assistance?