I do wonder why there is such a vocal minority on the forum that love to hate the CS? I think the service is fantastic and great value personally.
I thnk opinions may vary.
I think the Caledonian Sleeper has become a strange bespoke service. It is expensive. It charges premium costs but is actually very utilitarian andf that is despite a subsidy. It suffers from the restriction of the UK railway system in terms of how it is configured. It seems to suffer the same unreliabilty when it comes to catering as the rest of the UK services.
Where does it run? Major capitals or resorts.No. Basically the only palce that it actually serves where you can't get a low cost airline is Fort WIlliam.
Ahhh but the romance.
Well a Club or classic cabin gets you no great seating space, view or window. If you are getting on a bit or unfit the top bunk is quite difficult to access. Two people in a classic cabin without access to the lounge ? It's a dormitory - no romance. One person in cabin is not so bad but two is a tight fit.
So we hear about the delays. But what about the other niggles. You're a club passenger and turn up at Euston after receiveing text mesages inviting you to the lounge ..... except they won't let you past the platform barriers. Or you turn up in ypur cabin and the breakfast menus has the two top items crossed out? Or you get a SMS at around 0500 to tell you the lounge car is closed for breakfast.
To be fair when I have travelled the cabin has been very clean. Some people dismiss the shower in a club cabin - but I think it's OK. The staff are really good.
But at the end of the day its an expensive and ragged service which is utilitarian at a premium cost and still needs a subsidy.