[EDIT] Now reported at Helensburgh Upper 88 minutes down, and showing on OTT.
M16 is already about 30 late with further speed restrictions to come on the WCML.
Thats because they amended the arrival times to 1 or 2 hours later depending on the service, its also to avoid paying out any delay repay to passengers.
Timings are back to normal for tonight:
Does changing the times on the day absolve them of delay repay?
Yes it does, amended arrival times organised in advance means no delay repay is due. Pretty sneaky but it's not just the sleeper that does this.
I'm still of the view that this shouldn't work - that delay repay should relate to the timetable at the time that the ticket was bought, and/or the itinerary that the ticket was bought with. Feels like there should be a contractual basis for this under consumer rights legislation, but I wouldn't like to assume that since I realise the railways have all sorts of odd legal privileges.
You can do it online, but it may be cheaper to buy a berth inclusive ticket, rather than just the room supplement, particularly if you have any discounts such as a Railcard.
I think there must be a time limit in which they can amend the arrival times before delay repay can be cancelled so to say, booked passengers surely must be notified beforehand though. It could be a minimum of 24hrs notice but I honestly don't know.
The Fort William? Yes it was. 10:48 it arrived in ftw with an amended arrival time of 11:00 so they get out of paying delay repay.
www.thenational.scot
No worries.
True. I don't like that either. But they don't tend to do it at the very last minute. (perhaps because they have a lot more wiggle room to not pay compensation when it isn't their fault)
Delay repay was a political concept placed on the railways by John Major? It doesn't apply to their competitors on the roads or to the road network. Another case of the government favouring the road lobby.
IMHO the only "sneaky" element are folks demanding compensation for weather delays that are entirely beyond the TOC's control... Completely sympathize with entities limiting their exposure in these days of compensation culture and minimal personal accountability!
. and is wrong-headed anyway, first in assuming that lost time can be compensated by money, and secondly in that the value of that time is in any way related to the fare paid.
There are limits though as to how close to the departure date airlines can play this without penalty - 2 weeks from memory. Obviously airlines might not be forthcoming with this info though…
The schedule amendment (which was also applied to the Inverness northbound and Highlander southbound) was only applied between the penultimate timing point and destination which means that anyone alighting before the final destination would still be eligible for DR.
On the railways isn't it 22:00 the night before?
They offer me a service, it is for them to fulfil. One of their risks in doing so is weather.
It’s a standard concept, designed to avoid dispute and tie liability to the income received. It’s got its limits (especially where people make other decisions based on timetables), but takes the heat out of a lot of potential disputes. If I buy a ticket, that sets a value on the journey - it is not the operator’s business whether I’m an enthusiast pootling around, or a highly paid professional with urgent deadlines.
Indeed. It at least makes the TOC feel some pain if they cannot get it right. It is not worth debating/calculating to much how much the compensation should be.
Quite so, but there does seem to be an attitude of some operators that punctuiality doesn't matter (delays/missed connections are acceptable) as long as the people affected get a refund. No matter that they've missed a funeral/first night/cup final/coronation whatever.