I recently travelled on the southbound sleeper from Inverness-Euston. I booked the tickets yonks ago before I joined the railway, so was travelling on the full public fare. With our railcard the fare was about £200 one way.
This was my first time on the Caledonian Sleeper, although have done the Night Riviera to Cornwall before so had a good idea of what the cabin accommodation would be like.
Here are my honest first impressions of the CS (I hope it doesn't sound too Victor Meldrew):
- Boarding was prompt at 2000hrs, the attendant was polite and efficient.
- The train was 95% full from Inverness so, since we were travelling Standard class, we were told the lounge car was for 1st Class customers only for the first hour after departure, but that we could get a takeaway drink once we departed. This was a bit disappointing, but understandable for obvious reasons.
- We trundled down to the lounge after leaving Inverness to get a drink to take back, only to find all the sofas occupied by school/college age students returning home from some adventure holiday. I know for sure they weren't first class ticket holders so I was a bit miffed since I had just sat in my cabin for an hour. I understand it's difficult for the crew to enforce this kind of thing, it just disappointing there are p*ss takers out there who do as they please.
- Later on we went back to the lounge at about 2200 and managed to get a seat and have a drink/some desert.
- I don't know if we caught the lounge crew on a bad day, but everything seemed like a bit of an effort. At first I thought it was an at seat service, but after a long wait ended up hovering awkwardly by the 'kitchen' door to get served.
- At about 2230 a couple of lads wanted some hot food, but all the attended replied he only had 1 vegetable curry and 1 haggis left. I saw a few dirty plates knocking around the lounge car but nothing to suggest an army had just been fed, so was surprised the food supply had run out after only a couple of hours. Are CS guilty like other railway companies of having an impressive offering on paper on for it to fall short in reality?
- The cabin was as expected. I had booked a cabin right in the middle of the carriage to avoid the noise over the bogies, but had forgotten about the noise of the air conditioning unit and generator! I can only liken it to 'sleeping' next to a noisy fridge or listening to your neighbours loud washing machine. It's also a shame you cannot close the air con grill rather than just adjust the temperature. I forgot to take some gaffer tape to fix a magazine over the hole. Unfortunately the noise from the generator underneath the carriage floor prevented much sleep. On a couple of occasions it fell silent for 30 seconds, perhaps this was its natural cycle or because we went through a neutral section? When the air generator switched off the cabin was very peaceful just gliding along the rails - this would have been perfect for sleeping! But soon enough it kicked back in. I hope when the new carriages arrive the noise is less intrusive.
- The cabin door and interconnecting door rattled like mad, so had to wedge them both shut with the eye masks provided. The bin also rattled to had to wedge a magazine behind that!
- The blind was broken in the closed position.
- The beds were as expected so no complaints there, although the quilts were slightly browned around the edges. The toilets were clean.
- Breakfast was disappointing. We had paid £6 each for the highland breakfast, but had to get a magnifying glass out to find the sausage and half a piece of bacon. Sadly there was no egg, although I thought I saw this advertised? Naturally the crew only have a microwave to work with, but in general the portions CS provide in the cartons are stingy for the money you pay.
All in all it was an ok experience, but I'm not sure if I would be enticed back so quickly the next time I need to make such a long journey. The noisy generator, rattling door and lacklustre breakfast and lounge car were not a good advert. My partner could sleep on a washing line but even they struggled to sleep with the generator noise. Next time I'm tempted to fly with Easyjet from Gatwick to Inverness - it's only about £50 and takes less than two hours. I find that slightly sad as I'm an avid fan and advocate for railways and always to try to look on the positives, but sometimes the offering is just too hit and miss.