If they are violent or very abusive then that's different. Other times we tell them they can't travel, off you get.
Totally agree here.
Then we give a description of the individual to control who then send it out. In our depot we have the general consensus that if you can't get nothing out of them then delay them. We know they are going to get where they want to eventually. All we can do is make it as difficult as possible for them.
It's slightly different for guards on the local trains I imagine, but for us long distance staff, where BTP have an office at every other station, you're perfectly able to get assistance on the rare occasion you might need it. Like you say, we know there'll get there eventually - and there's no point in making a drama out of a crisis, and acting like Rambo and trying to be a nightclub bouncer throwing people off.
Not a single person has ever complained to me about kicking someone off. Nor has anyone complained about anyone else for doing so at my depot.Sometimes they even magically find the money for the next bloke. It depends on the circumstances and the person's behaviour.
Well, we're under strict instructions not to throw a simple faredodger off. You get their details if possible, and UFN/TIR as appropriate, and leave the company to sort it out. And, even if they give false details - chances are, they'll get caught again - and they might be unlucky enough to hit a revenue block, and your previous actions will mean they are treated as a persistent fare dodger in Court.
Now, I know revenue protection is a little way down the food chain for Guards, but it is still part of the job. Tell me how you are protecting revenue if you just let somebody get off the train without putting anything in place to try and get the money owed?
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Your company must love you holding up trains for fares that are worth a lot less than the delay minutes you're racking up!
Nope - I never delay a train for revenue either. Why do you keep making assumptions like that?
In an ideal world I agree with you, we should be able to phone the BTP every time and they should be there when we want them. But you know as well as I do that usually isn't the case. I never held a train for a fare dodger, and it is a very very rare situation that they won't leave, usually the threat of BTP is enough to scare them off the train.
BTP are usually OK, on the odd occasion I call them. I find it best not to threaten the BTP just in case they don't turn up! You look a right twonk having threatened it and not had them show. Done that once, never again!:roll:
