Like I said, the experience of passengers in the area is not all warm and glowing - and the day the line reopened after that bridge work, was, as the programme made clear, the day fares went up, that's why it went in the programme when it did, instead of when that woman was shouting out of the window.
You seem to be suggesting they should just have ignored the fare rises. Why? Like death and taxes, railway fare increases are always with us. It's not about positive or negative, it's about trying, within the constraints of a few short hours of TV, to try to convey as much of the wider picture of life on the railways as possible.
In that respect, I'd say that on the evidence of the programmes shown so far, it's doing a pretty good job. And whether you like it or not, fare increases are part of that picture and one which many people have a view about. Some people might well have wondered why fares had not been mentioned in the programme, had the editors done what you wanted. Frankly, considering the situation in the Thames Valley, it could well be argued that FGW got a pretty easy ride in the programme in the context of overcrowding.