To be fair, I think they should cancel episodes of EastEnders etc for series like this, The Planners, etc.
The public, depending on ones perspective, are ill-educated cretins who do not understand nor care to take the time to. There is often no need to get in to the state a lot of people get in to and to be honest, it is quite disappointing when TOC's dont take a hard line against whinging passengers and give them the harsh truth.
And I would also say that from my own perspective I consider 99.9% of the public cretins as a local government official. A lot of the crap we have to put up with, the illogical "logic" and arguments for and against the decisions we make.
Sadly those people who do not have to interface with the general populace in an operational capacity - whatever capacity that may be - rarely understand what it takes to keep things running smoothly.
It might be a long shot, but with some slight tweaks, perhaps stuff like this should be shown in schools...