It's all very well some retailers gleefully telling us how restrictive and unpleasant they intend to make the shopping experience but ultimately if, like Waterstones, they come up with ludicrously over-the-top safety measures, no-one's going to want to go in their shop and they won't make any money.
I'm not really a "shopping for leisure" kind of person but I do like browsing in bookshops, charity shops and outdoor gear outlets. As far as I'm concerned I will only be visiting shops which
* have no queue - my leisure time is limited and I don't want to waste it standing outside just because a shop has put in place an arbitrary "one in, one out" policy.
* leave me alone to browse at my leisure - no fussy jobsworths following me around checking which items I've picked up and put down
* have staff on hand in case I do need help. And if i need advice i expect to be able to talk to them face to face; not through a mask or a perspex screen!
I'm sure the paranoid on here will claim this might mean an increased risk of infection, but if the risk increases from 0.00001% to 0.00002% it's a risk I'd be willing to take. Ultimately shopping has to be an enjoyable experience, otherwise what's the point?