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Quality assurance issue.It’s beginning to sound that way, isn’t it? I don’t know much about the rudder issue, was that discovered as a result of some sort of routine maintenance or was there another “issue” somewhere?
Boeing is urging airlines to inspect its 737 Max airplanes for a possible loose bolt in rudder control systems.
The airplane maker called for the inspections after an international operator discovered a bolt with a missing nut, the Federal Aviation Administration (FAA) said.
An airplane's rudder is used to control the aircraft while in flight.
"The issue identified on the particular airplane has been remedied," Boeing said.
"Out of an abundance of caution, we are recommending operators inspect their 737 Max airplanes and inform us of any findings. We informed the FAA and our customers and will continue to keep them aware of the progress."
The FAA said it was "closely monitoring targeted inspections of Boeing 737 Max airplanes to look for a possible loose bolt in the rudder control system".
Boeing has recommended that the checks - which take only about two hours - happen within the next two weeks.
Any problems involving a faulty rudder would likely be identified in a pre-flight check, as crews routinely examine the rudder system before flying, Boeing said.
Anthony Brickhouse, an air safety expert at the Embry-Riddle Aeronautical University, said that airlines "need to take it seriously".
"But as a member of the flying public, I don't see this as an issue to be concerned about," he told Reuters news agency.
Boeing shares were down 1% in midday trade.
Boeing's 737 Max was cleared to fly passengers again by US regulators in 2020 having been grounded for 20 months worldwide after two catastrophic accidents killed 346 people in Ethiopia and Indonesia.
Boeing urges 737 Max inspections for possible loose bolt
The airplane maker is urging airlines to inspect rudder control systems on the planes.
Not as far as I know but who knows what Boeing, Spirit AeroSystems and the FAA will discover next.Have bolts been found to be loose or missing anywhere other than the plug door [discounting the presumably unrelated issue with the rudder control]? If bolts are missing here then do other bolts need to be checked? Right up to every bolt on every plane?
This incident should never have happened and it cannot happen again. FAA formally notified Boeing that it is conducting an investigation to determine if Boeing failed to ensure that completed products conformed to approved design and were in a condition for safe operation in compliance with FAA regulations. This investigation is a result of an incident on a Boeing model 737-9 MAX where it lost a "plug" type passenger door and additional discrepancies. Boeing's manufacturing practices need to comply with the high safety standards they're legally required to meet. The letter is attached.
The safety of the flying public, not speed, will determine the the timeline for returning the Boeing 737-9 MAX to service.
The letter is not attached by the FAA in the next tweet. This is really unexpected, this will be fascinating to watch as onlookers. I would not want to be a Boeing board member or a Spirit AeroSystems board member, I'd even be worried if I were an employee at the two aforementioned companies working on the 737. This identifies that the FAA is happy to take it slow to recertify the 737-9, its a long road ahead for Boeing.
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One group of passengers has already launched a lawsuit against Boeing. Alaska Airlines will offer each passenger onboard Flight 1282 last Friday compensation of $1,500. Passengers were also given a full flight refund and will have access to counseling sessions following the harrowing incident.
The airline emailed all passengers onboard the flight this week, offering them cash compensation of $1,500, a full refund and other support services.
Alaska said in a statement to PEOPLE,
"Alaska Airlines provided a full refund to each guest on Flight 1282. As an immediate gesture of care, within the first 24 hours, we also provided a $1,500 cash payment to cover any incidental expenses to ensure their immediate needs were taken care of."
The carrier added that passengers will have access to 24/7 mental health resources and counseling services. Last Friday, 171 passengers received the shock of their lives after the plug door onboard a Boeing 737 MAX 9 suddenly blew out while the aircraft was at 16,000ft. Miraculously, everyone survived, but things could have been a lot worse if the plane was above 30,000ft and passengers were not buckled up.
A terrifying ordeal
Stories from passengers onboard the flight have begun to emerge. Some have recounted sending final messages to loved ones, and feel that minor compensation isn't enough for the experiences they went through. One traveler, Evan Smith, said he saw a young passenger whose shirt was "sucked off him and out of the plane" while his mother desperately held onto him. Other items, including multiple smartphones, were sucked out of the plug door gap, some of which have since been discovered on the ground. According to a Seattle Times report, six passengers who were onboard the flight have filed a class-action lawsuit against Boeing in King County Superior Court in Seattle - the group claim they are owed compensation for injuries sustained during their ordeal.
Attorney Daniel Laurence from The Stritmatter law firm, representing the passengers, commented in a statement,
Fortunately, while no passengers on the flight suffered any kind of major injuries, some were treated for nonlife-threatening injuries once the plane had touched back down in Portland. Laurence added that passengers will be able to seek compensation for "emotional distress," adding that "$1,500 per passenger, for what could have been a death experience and might even be described… as a near-death experience, is inadequate.""Although everyone is glad that the blowout occurred while the crew could still manage to land the aircraft safely, this nightmare experience has caused economic, physical and ongoing emotional consequences that have understandably deeply affected our clients, and is one more disturbing mark on the troubled 737-MAX series aircraft."
The Federal Aviation Administration (FAA) has now grounded all 737 MAX 9s with these plug doors as Boeing revises its inspection guidelines following industry feedback. Authorities have since found the missing door plug, discovered in someone's backyard near Portland.
Alaska Airlines Offering $1,500 In Compensation For Boeing 737 MAX 9 Incident
One group of passengers has already launched a lawsuit against Boeing.
Not sure if this amount will cut it for people, especially considering that people lost devices (phones, tablets, laptops, Bluetooth, etc), but the additional counselling is a good touch.
“We will cooperate fully and transparently with the FAA and the NTSB on their investigations.”
Boeing President and CEO Dave Calhoun addressed the importance of trust and transparency at a recent all-employee safety meeting on Jan. 9, 2024. Here are two excerpts:
- On transparency: “We’re going to approach it with 100% complete transparency every step of the way.”
- On trust: “We’re going to have to demonstrate it by our actions, by our willingness to work directly and transparently with them (customers). And to make sure they understand that every airplane that Boeing has its name on that’s in the sky is in fact safe.”
737-9 Updates
Boeing's statement regarding the FAA's investigation into Boeing.
WICHITA, Kansas – Jan. 10, 2024 - Spirit AeroSystems has been working closely with our customer since the event with Alaska Airlines Flight 1282 on Jan. 5. A Spirit team is now supporting the NTSB’s investigation directly. As a company, we remain focused on the quality of each aircraft structure that leaves our facilities.
Spirit AeroSystems, Inc. ("Spirit"), is a subsidiary of Spirit AeroSystems Holdings, Inc. [NYSE: SPR] (“Spirit AeroSystems”).
Spirit AeroSystems Statement on NTSB Investigation | Spirit AeroSystems
Spirit AeroSystems partners with NTSB to investigate Alaska Airlines Flight 1282 event, emphasizing aircraft structure quality.
No mention whatsoever of the FAA at all which is disappointing.
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After taking decisive and immediate action to ground approximately 171 Boeing 737-9 MAX planes, the Federal Aviation Administration (FAA) today announced new and significant actions to immediately increase its oversight of Boeing production and manufacturing. These actions come one day after the FAA formally notified Boeing that the FAA has launched an investigation into the company as a result of last Friday’s incident on a Boeing Model 737-9 MAX in which the aircraft lost a passenger door plug while in flight.
The actions announced today include the FAA conducting:
"It is time to re-examine the delegation of authority and assess any associated safety risks," FAA Administrator Mike Whitaker said. "The grounding of the 737-9 and the multiple production-related issues identified in recent years require us to look at every option to reduce risk. The FAA is exploring the use of an independent third party to oversee Boeing’s inspections and its quality system."
- An audit involving the Boeing 737-9 MAX production line and its suppliers to evaluate Boeing’s compliance with its approved quality procedures. The results of the FAA’s audit analysis will determine whether additional audits are necessary.
- Increased monitoring of Boeing 737-9 MAX in-service events.
- Assessment of safety risks around delegated authority and quality oversight, and examination of options to move these functions under independent, third-party entities.
Good move on inspecting the 737-9 production line, nothing on when and how the 737-9 will re-enter service though.
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Alaska Airlines began reviewing Boeing’s production quality and control systems this past week, and announced Saturday the company will “enhance” oversight of planes manufactured by the airline’s decadeslong partner.
Federal officials last week grounded most Boeing 737 MAX 9 aircraft until they are inspected after an Alaska Airlines plane suffered a blowout that left a gaping hole in the side of the fuselage. And the planes won’t return to the skies soon: the Federal Aviation Administration said the model would remain grounded until Boeing provides data that will take days to collect.
The incident has led to passengers on the terrifying flight filing a lawsuit, Alaska Airlines canceling hundreds of flights, and a public relations nightmare for the airline, Boeing and the FAA.
Alaska Airlines to review Boeing production, welcomes FAA audit
The airline plans to enhance its oversight of Alaska aircraft on the Boeing production line after a lawsuit and hundreds of cancelled flights.
Hoping United follows suit.
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In a message to employees, Boeing Commercial Airplanes President and CEO Stan Deal announced immediate actions the company is taking to bolster quality assurance and controls in 737 production.
"As we continue to respond to the Alaska Airlines Flight 1282 accident, our team has been working with the five affected airlines to inspect their 737-9 fleet. They have been examining and collecting measurements around the mid-exit door plugs to ensure they are installed per specifications.
While we complete these tasks to earn Federal Aviation Administration approval to unground the affected 737-9s, our team is also taking a hard look at our quality practices in our factories and across our production system.
We have taken important steps in recent years to strengthen our Quality Management System’s (QMS) foundation and its layers of protection. But, the AS1282 accident and recent customer findings make clear that we are not where we need to be. To that end, we are taking immediate actions to bolster quality assurance and controls across our factories.
More quality inspections: We are planning additional inspections throughout the build process at Boeing and at Spirit. These checks will provide one more layer of scrutiny on top of the thousands of inspections performed today across each 737 airplane, and build on the reviews we have implemented to catch potential non-conformances. Since 2019, we have increased the number of Commercial Airplanes quality inspectors by 20% and we plan to make more investments in the Quality function.
Team sessions on quality: We are planning additional sessions for our teams to gather and refocus on the fundamentals of our QMS, take advantage of our expanded training programs, and recommit to improving quality and compliance.
Boeing review of Spirit work: We have deployed a team to work alongside Spirit AeroSystems to complement the existing teammates on the ground. Our team is now inspecting Spirit’s installation of the mid-exit door plug and approving them before the fuselage section can be shipped to Boeing. We are also inspecting more than 50 other points in Spirit’s build process and assessing their build plans against engineering specifications.
Airline oversight inspections: We are opening our factories to 737 operators for additional oversight inspections to review our production and quality procedures. Spirit will do the same and we will learn from our customers’ insights and findings.
Independent assessment: An outside party will be brought in to thoroughly review the Quality Management System at Commercial Airplanes and suggest further improvements.
And as we prepare new 737-9s for delivery, we will conduct the same thorough inspections of the mid-exit door plugs as mandated by the FAA. Customer representatives will continue to have access to anything they want to see onboard their airplane before delivery.
These actions are separate from the FAA’s investigation and the agency’s plan to increase oversight of 737-9 production. We will cooperate fully and transparently with both as we work to restore trust with our regulator and our customers. And as the National Transportation Safety Board’s investigation proceeds, we will take additional steps to improve our practices as the facts and findings dictate.
Everything we do must conform to the requirements in our QMS. Anything less is unacceptable. It is through this standard that we must operate to provide our customers and their passengers complete confidence in Boeing airplanes. Let each one of us take personal accountability and recommit ourselves to this important work."
737-9 Updates
Good to see Boeing do this, but they should have done this after the first MAX grounding.
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Boeing has tapped retired U.S. Navy Admiral Kirk Donald, a former director of the branch’s nuclear propulsion program, to lead an independent review of the company’s quality system and supplier oversight.
The review, announced Jan. 15 in a company-wide message from Boeing Commercial Airplanes President Stan Deal, will examine Boeing’s commercial airplane quality management, including “quality programs and practices in Boeing manufacturing facilities” as well as its supplier quality oversight. The team’s report and recommendations will go to Boeing’s top management and board, the company said.
Donald is no stranger to high-profile investigations. During his tenure as Director of Navy Nuclear Propulsion, he was tasked with leading a 2008 U.S. Defense Department probe into the mistaken shipments of four Tomahawk missile nose cones to Taiwan.
The Donald-led review is one of several steps Boeing is taking to ease both customer and regulatory concerns in the wake of the Jan. 5 Alaska Airlines 737-9 in-flight loss of an exit door plug and subsequent grounding of similarly configured 737-9s. Boeing will also bring customers in for inspections of its 737 production process, both at Boeing and major supplier Spirit AeroSystems, which builds the 737 fuselage sections and exit door plugs.
While the NTSB has yet to release any information to explain the Jan. 5 occurrence, statements out of Boeing and the FAA suggest both believe mistakes by Spirit that led to the broader 737-9 groundings may have played a role in the Alaska accident.
Boeing also is stepping up its own quality inspection efforts, both internally and at Spirit. A separate review of Spirit’s exit door plug work is also underway, as is scrutiny of “more than 50 other points in Spirit’s build process,” Deal wrote, with special attention being paid to “assessing their build plans against engineering specifications.”
As part of the increased focus on Spirit, Boeing CEO Dave Calhoun will head to Wichita to join Spirit AeroSystems CEO Pat Shanahan and other Spirit executives in a meeting with 737 program employees Jan. 17. The event will include Boeing employees who work in Wichita or are assigned there as part of the stepped-up scrutiny, sources with knowledge of the plans confirmed to Aviation Week.
Boeing’s moves come on the heels of FAA’s stepped-up scrutiny of the 737-9 program. The agency on Jan. 12 said it would audit the 737-9 production line and suppliers “to evaluate Boeing’s compliance with its approved quality procedures.” The findings “will determine whether additional audits are necessary,” the agency said. It is also stepping up monitoring of 737-9 in-service events.
Bigger picture, the agency said it will consider whether certain aspects of Boeing’s delegation program and quality oversight granted by the FAA would benefit from being under “independent, third-party entities” instead of agreed-upon leaders within Boeing and other applicants.
“It is time to re-examine the delegation of authority and assess any associated safety risks,” FAA Administrator Mike Whitaker said. “The grounding of the 737-9 and the multiple production-related issues identified in recent years require us to look at every option to reduce risk. The FAA is exploring the use of an independent third party to oversee Boeing’s inspections and its quality system.”
Meanwhile, the FAA and Boeing will evaluate inspection results from 40 737-9s to determine what steps operators must take to ensure door plugs are safe to operate. It is not clear when the inspections and review will be done or when affected 737-9s will be cleared to return to service.
“After reviewing Boeing’s proposed inspection and maintenance instructions, the FAA determined it needed additional data before approving them,” the agency said as part of announcing its plan to evaluate data from the 40 checks. “The FAA is encouraged by the exhaustive nature of Boeing’s instructions for inspections and maintenance. However, in the interest of maintaining the highest standard of safety the agency will not approve the inspection and maintenance process until it reviews data from the initial round of 40 inspections.”
Boeing Names Independent Quality Review Leader As 737-9 Crisis Expands | Aviation Week
The review led by retired U.S. Navy Admiral Kirk Donald will examine Boeing’s commercial airplane quality management as well as its supplier quality oversight.
Good move, in addition, Ryanair is doubling the amount of engineers used when inspecting the 737. Waiting for the FAA to appoint there's.
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On Friday, the FAA announced requirements for a rigorous inspection and maintenance process as a new and necessary step before the FAA contemplates any further steps in the process to return the Boeing 737-9 MAX to service. The first 40 inspections that are now complete, and the FAA will thoroughly review the data from them.
All 737-9 MAX aircraft with door plugs will remain grounded pending the FAA's review and final approval of an inspection and maintenance process that satisfies all FAA safety requirements. Once the FAA approves an inspection and maintenance process, it will be required on every grounded 737-9 MAX prior to future operation. The safety of the flying public, not speed, remains the timeline for returning this aircraft to service.
All eyes are on Boeing to come up with a maintenance procedure for these aircraft and for the FAA to approve.
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After taking decisive action to ground 171 Boeing 737-9 MAX airplanes, the FAA is now investigating Boeing’s manufacturing practices and production lines, including those involving subcontractor Spirit AeroSystems, bolstering its oversight of Boeing, and examining potential system change.
Spirit AeroSystems hasn't responded at the time of writing this comment. This is a great move from the FAA to investigate Spirit given that Spirit supplies the fuselage to Boeing and used to be a part of Boeing until the 2000's, and has had heaps of QC issues in the past few years.
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Adita Irawati, Indonesia's Transportation Ministry spokesperson, told Xinhua News that the aircraft are now safe to fly. He said, "The door system is apparently different from the Alaska Airlines's. We have inspected it and communicated with Lion Air and Boeing. They are allowed to fly again."
However, the FAA has yet to clear the model. Over 40 aircraft have been inspected, and the watchdog is reviewing the data to determine if the aircraft is safe to return to the skies.
MAX Mishaps
Though the investigation is in its infancy, inspections by United Airlines have found several loose bolts that are used to hold the door plug to the aircraft. The issue stems from Boeing's abysmal quality control system, allowing such a flaw to pass unnoticed. The lessons learned from previous incidents have been forgotten just four years later.
The manufacturer examines grounded aircraft and collects measurements around the door plugs to ensure they are installed correctly. It hopes the move will speed up the FAA's decision to unground the aircraft.
Following the incident's fallout, Boeing is increasing the frequency of quality inspections during the manufacturing process and making other changes to its Quality Management System (QMS).Airlines have been cautious with the Boeing MAX 737 ever since it came to light that Boeing has been cutting corners with safety and quality, which led to the loss of two aircraft, 346 people, and billions of dollars in losses due to the subsequent global grounding of the type. The type has been called "the most scrutinized transport aircraft in history."
Lion Air Resumes Boeing 737 MAX 9 Flights Following Alaska Airlines Incident
The Indonesian carrier is giving the aircraft the all-clear, although the FAA has kept the model grounded.
Not surprising as Lion Air flies the 737-9 with an active emergency exit, the type was grounded as a precaution by the Indonesian regulator following the crash of JT610 in October 2018 which was flown with a 737-8.
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As an added layer of safety, the Federal Aviation Administration (FAA) is recommending that operators of Boeing 737-900ER aircraft visually inspect mid-exit door plugs to ensure the door is properly secured. The Boeing 737-900ER is not part of the newer MAX fleet but has the same door plug design.
In accordance with their Safety Management Systems, operators conducted additional inspections on the Boeing 737-900ER following the loss of a mid-cabin door plug on a Boeing 737-9 MAX airplane on January 5th.
Read the Safety Alert for Operators (SAFO) regarding the Boeing 737-900ER here.
This raises multiple questions, the FAA hasn't approved an inspection procedure for the 737-9 meaning which procedure would airlines use to inspect the 737-900ER? Will the FAA ground the 737-900ER whilst they await Boeing's recommendations for an inspection procedure? This really raises more questions than it answers.
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