I think this is the mentality of most of the organisations operating trains this year, there will always be occasions when terminating trains short or missing out stops will be the right course of action, but from a passenger perspective it feels like 75% of the time this happens it's not right.TPE are quite keen to get their trains back into the right place but have shown no interest in trying to get their passengers to the right place.
For people operating trains, having services run through major centres like Manchester "makes sense" because on paper there is less contention for platform space at terminal stations. But not many passengers want to travel through the centres, for example from Adlington (Cheshire) to Adlington (Lancashire). And we know the reliability of these cross-city services is dreadful and always will be when too many of them are asked to use infrastructure that's not up to it.
To me, one necessary part of the solution is a deep-rooted culture change in management and project management to put the passenger first at all times, to stop playing with trains and chasing availability figures and to stop promising jam tomorrow on the back of major disruption today (because tomorrow never comes anyway).
But it could just be me having a rant and maybe everything will be OK again in a few more months. Let's see.
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