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We just felt that we were being treated unfairly and wanted to warn others. I guess maybe we should not have named names.
It is not fair that they have Union to represent them but who are to represent us the passengers? We feel like we have no one to turn to, knowing that the complaint may not...
Thanks for all your replies. Actually I am not sure about the reduced rate myself, maybe she was right about not allowed to have them unless they have a railcard themselves.
But the problem was, we were sold the tickets at the counter and if railcards were necessary, they should have demanded...
We lodged a formal complaint against one of the frontline staff (Revenue Protection Officer) at Watford Junction. It was a terrible treatment we received from her. She was being unnecessarily rude the whole time!!
Basically we had two children travelling with us and they were holding a...
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