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Glad I found this very long-running discussion after racking my brains for some time over a disputed Delay Repay from WMR. Apparently 'We have been unable to approve your claim as the ticket you have supplied is not valid for the journey you have entered'. I can’t understand this wording at...

@Watershed sadly I wasn’t quick enough off the mark ;)

Thanks for the confirmation @Bletchleyite. Pre-pandemic I used to buy open returns between those stations on a regular basis, as I had cause to travel North routinely for 1-2 weeks. Always off-peak though, so that clears up my query!

Hemel Hempstead to London Euston.

Just a bit curious about this. As there’s strike action impending, I had to travel into London today and stay over for 2 nights for work. I wanted to buy an open return so I could travel out this morning pre-0930 and come back on Thursday, probably around 3pm. At a London Northwestern ticket...

Ah, excellent. Thanks, Hadders.

Hello to all I'm due to renew my annual season to benefit from another year of the Gold Card discount as usual, but I'm now wondering whether it qualifies as a Gold Card any more since the change from London Midland to WM Railway. I can't see why it shouldn't be but you never know..... Can...

I posted upthread about Virgin declining (through Quidco) the completely legitimate purchase I made for an intercity journey on a Virgin train, with no cards, Nectar points, Virgin airmiles or benefits of any sort. They'd initially tracked it, but then declined some days later - a now-familiar...

Quidco eventually got back to me over my previously declined Virgin transactions and said that, because I was using my Annual Gold Card when booking, Virgin wouldn't pay cashback - it was either/or (a no-brainer of course - 18p cashback vs several £ with the Gold Card). But this despite the fact...

I just stumbled across this thread while looking to see if anyone had mentioned the current Virgin problem on Quidco. I've had all my recent Virgin bookings declined even though, when they were on Quidco the last time, I booked all my regular commuter tickets through Virgin and had absolutely no...

Just nipped back to update. I called in at the station this morning and a different staff member didn't bat an eyelid, renewed the card and even asked me if I wanted it dated to avoid the price rise. So - a good result! I think there might be a training opportunity with regards to the previous...

I might well do that bb21. Thanks again. I'm new to the forum and looking forward to participating more in 2016.

Thanks for the responses, much appreciated. I did query this supposed change 'last year' because I bought the ticket for the first time last Jan. they were absolutely insistent that it was no longer a Gold Card. I'll try again tomorrow if a different person's on duty!

Aha, very interesting! That's what I thought. This was at Hemel Hempstead.

Apologies if this has already been asked, but I'm puzzled. I bought a Lichfield Gold Card last year, as widely-advertised, to benefit from the discount - as far as I'm aware, a completely legitimate purchase (I'm in the SE, travelling into Euston). In the past I've had the Isle of Wight Gold...