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Thanks for you both’s comments. To update on this matter, I submitted the excess fare ticket as a separate ticket on the system and marked it as “single”. They went through manual review in the background, possibly because the system can’t find the excess fare ticket. In the end, the expected...

Hello, I need some help regarding claiming delay repay that involves an excess fare ticket. I originally hold a super offpeak return ticket and then paid an excess fare to change the route of the return portion (not outbound portion) of the ticket. Unfortunately, my return journey was delayed...

Thanks. Further to that, would it then be possible to excess both portions to a SVR then, similar to excessing an SSR into an SVR?

I would appreciate some advice on how the excess fare should be calculated. I hold a Southampton to London Terminal semi flex return ticket with a railcard discount, more specifically this one. This ticket’s condition prevents returning during evening peak hours (4-7pm). The SWR’s X team have...

Thanks, that is indeed a good workaround. I did check for Bramley to RGP though which was more expensive, but forgot the other option of Mortimer to Reading West.

My experience is that Delay Repay system used by the First TOCs, such as SWR, GWR, TPE, Hull, etc, handles this easily. It asks the question “did you have multiple tickets for your journey”, which applies to cases of both when multiple people travels/claims together each with their own ticket...

I was trying to get a Mortimer to Reading Green Park return ticket travelling tomorrow for the new station’s opening. I was surprised to find none of the online retailers, including GWR, sells them, even if the relevant train schedule has been added and available from National Rail Enquiries. A...

Hi, Another post in this forum has just reminded me of a recent similar experience at Tottenham Court Road (TCR). I was travelling on a Luton to Southampton super off peak return ticket routed ✠Any Permitted. There are at least two london-crossing routes that are valid for passing through this...

Hi, I understand there will be an average 5.9% increase on regulated fares on 5 March. However, I wonder how I can access the exact new fare info for each individual journeys before this day? I have plans to make several long distance journeys using flexible tickets during Easter and the three...

Maybe this is quite far from the original topic — I wonder how does GTR’s brand restriction compared to Southeastern’s 00131 “PLUS HIGH SPEED” restriction? (and to a lesser extent also their 00130 “NOT VALID ON HS1”) For one thing, the “high speed” also looks like a brand, and is definitely not...

The rest of the story is below, just to end this thread. 27 Nov: I sent my reply to Arriva requesting the case be escalated. 2 Dec: Arriva replied, admitting the error made before and promised further investigation into why the driver refused the ticket in the first place. However, they did not...

There is indeed a 2D barcode printed on my bog roll ticket, however it is an Aztec code commonly used in the rail sector, while the ticket reader on the bus mostly handles just QR codes. A very similar issue has recently being discussed in more detail elsewhere in this forum...

An update: TfW has just replied to my original complaint after 15 working days. They refused to deal with the issue and referred me to Arriva bus. I am filing another complain to Arriva bus and will update when they reply. 1669488684 ————————————— I received this following email from Arriva...

Just to update this. On my way from Caernarfon back to Bangor today, the inbound portion ticket was smoothly accepted by the Arriva 5C driver. I will complain to TfW and Arriva about the ticket rejection in the outbound journey following the advice from @Bungle965 and see how it goes.

It was sold by the guard on board a GWR train using his hand-held device. There was no timetable query thus could not determine which bus is allowed.

Interestingly drivers from both companies considered it for coincidentally 10 seconds and decided not to accept it. Had to buy a single in the end which cost another £4.20. May have to buy another £4.20 single when returning next week. If I want to complain about this, does anyone know where...

I just got this Bangor to Caernarfon bus ticket but now that I have arrived at Bangor, I am not sure whether this ticket allows me to travel on either the Arriva 5C service or the Lloyds Coaches T2 service. TfW rail’s customer service were not helpful and there is no staff at Bangor station to...

Thank for that!

I have planned a journey from Southampton Central to Sheffield over the coming bank holiday and purchased the tickets with a split a Grantham. Explicitly, what I have is 1. a super offpeak return Southampton Central -- Grantham, routed + SWR and Hull trains only, restriction code HD 2. an...

Hello, please accept my apology if this was asked before. I purchased an off peak day return (CDR) ticket from Southampton to Dorking stations routed 00947 "via Barnham," i.e. this ticket. I would like to return via Guildford, therefore decided to excess the route of the return portion into...