I would appreciate some advice on how the excess fare should be calculated.
I hold a Southampton to London Terminal semi flex return ticket with a railcard discount, more specifically this one. This ticket’s condition prevents returning during evening peak hours (4-7pm). The SWR’s X team have confirmed that it can be excessed (they used the word swap) at a ticket office to allow returning during those evening peak hours. However, they were unable to confirm the fare it needs to be excessed into, or the additional cost. I wonder if anyone can help clarify this.
Thanks
I hold a Southampton to London Terminal semi flex return ticket with a railcard discount, more specifically this one. This ticket’s condition prevents returning during evening peak hours (4-7pm). The SWR’s X team have confirmed that it can be excessed (they used the word swap) at a ticket office to allow returning during those evening peak hours. However, they were unable to confirm the fare it needs to be excessed into, or the additional cost. I wonder if anyone can help clarify this.
Thanks