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Thanks all very much for the advice. I'll draft a letter of complaint as suggested, and post it here. We've not had to write a letter like this before so greatly appreciated! @yorkie I will definitely recommend the forum ticketing site for future use.

Hello all, My wife had an upsetting experience on Southeastern yesterday and I was looking for advice. Travelling back from Canterbury West - Ashford International, her ticket (attached below) wouldn't work the barriers at Canterbury. The ticket was an Anytime Day Return bought via the...

Indeed, and you are appropriately-named to note that!

The Frisian Bridge on the Ihrhove–Nieuweschans railway (connecting Groningen in the Netherlands and Leer in Germany) was hit by the cargo ship Emsmoon in December 2015. The railway line still hasn't reopened, with rail-replacement buses running for over a decade. I believe that one German...

Folkestone West and Folkestone Central - 51 chains apart

They were as of 2024. (Picture shows LNER ticket machine with option for Kent Rover).

Tickets are now available through the link above.

You can't travel between St Pancras International and Stratford International using Southeastern Highspeed using a travelcard. A special fare applies when you use Oyster.

That clears that up, thank you!

Planning a trip to Shepherd's Bush and was looking to buy an off-peak day return (£32.90, Network Railcard, Any Permitted Route). Booking sites indicate the ticket includes a Maltese cross, but don't give what I expect would be the most direct route, from Kings Cross-St Pancras underground to...

New dates announced including Bognor Regis station, Lewes station, South Devon Railway, Bristol Temple Meads station, West Somerset Railway and Newquay station.

I was just contacted by the operator who said the tour has been cancelled (booked on the Sunday positioning move London-Birmingham).

I was able to change the dates/times of my ticket on the website easily. You are allowed to change it one time, and this is without an admin fee. You can't change the origin/destination.

On the Branch Line Society website, it says that e-tickets will be sent out on Thursday.

Will there be any online streams to view?

In case you have the same issue as me - the code wasn't visible on my desktop email, but was on mobile.

From the Alstom website, a new text addition: Meanwhile, tickets for the Polmadie 150 open day will be on sale from 19:00 BST on Tuesday 16 September – also via the Branch Line Society – and priced at £15 per person. All profits will be split between Glasgow Traincare Centre’s two chosen...

From the Network Rail website: "A Memorandum of Understanding has been signed between the South Eastern Railway (SER) and the East Kent Railway (EKR), a heritage line, sharing redundant railway assets from the mainline railway, facilities and volunteer time – and working towards re-establishing...

Tickets on sale tomorrow at 19:00, 9th September. EDIT: that may be for the BLS railtour to Polmadie 150, though the article also talks about the open day itself.

Per the event FAQs: What do the different ticket times mean? The time on the ticket is your entry time to the event. With all tickets you can stay until the end of the event at 4pm.