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Hi, My daughter and her husband were booked on the 1638 Glasgow Central to London Euston (eventual destination Stevenage). This was cancelled and they took "next available" which was 16:51. I can't find that one anywhere on RTT but think it may be one from Edinburgh that started from Glasgow...

There has been talk of an "Easier Fares" initiative to reduce the complexity of ticketing and give the travelling public a reasonable shot at getting the best fare for their intended journey. However, things seem to be getting increasingly muddled. Taking the example in the title the following...

A couple of weeks ago it was noticed that National Rail was showing tickets (specifically seasons) from Great Northern stations to London Terminals had become valid to Liverpool Street. A couple of us mentioned this to the GN Twitter Team half expecting to hear that it was a mistake but, to...

Sorry, had to share this one with you as I find it incredible! Appeared on the GN Twitter feed around 15:50 today: Passenger: The member of staff at New Barnet station, [name redacted], is refusing to let me in the station. I have a season ticket London terminals to Oakham via any permitted...

I was just having a look at Twitter and a thread there left me wondering what the actual obligations of a TOC are to ensure a passenger can complete their journey. Passenger was travelling Hertford North to Lincoln leaving at 21:05 to connect with the 21:56 Stevenage to Newark. Train was...

Is a Peak Carnet from Letchworth to King's Cross valid for a change at Stevenage onto an LNER service? GTR Twitter are saying "no" but BRFares is saying the ticket has no restrictions. An off-peak Carnet does appear to have a "GN Only" restriction. Is there a definitive source for such information?

I was talking to a passenger on Twitter. They work part-time and so use carnet tickets from Hitchin to London Terminals. Later this month the "Thameslink" through trains come in so they wish to travel through to Farringdon on a single train. GN have said that carnet tickets will not be available...

Quick question. If you buy a ticket from A-B and tweet the TOC to ask if it's valid via C, and a TOC rep replies "Yes", would that authorise you to make the journey even if the route is, in fact, invalid? I thought it would but am now worried that this may fall under what the NRCOT lists...

If travelling Royston to Peterborough on the return half of a Super Off-Peak Return (no Operator restriction), when is it OK to change at Stevenage onto a VTEC service rather than at Hitchin for a GN one? a) Never, b) When NRE shows an itinerary via Stevenage at the time you wish to travel...

Yesterday, following a complaint from a passenger with a First Class ticket, Thameslink were tweeting that southbound Sutton Loop services are "First Class until Blackfriars" regardless of what it says in the timetable. Now, I don't particularly want to open that can of worms but it did get me...

Still not sure if this is stupidity or actually mocking a customer. https://twitter.com/GNRailUK/status/698184380410425344

I normally travel Stevenage to Blackfriars on a season ticket changing at King's Cross / St. Pancras. Let's say that the wires are down one morning so I decide to drive to Luton and get the train from there. My ticket is accepted because of the disruption. By the time I come home in the evening...

We're mostly relative experts on fares here. We work on the railways or are knowledgeable commuters or enthusiasts. But 99% of passengers aren't and rely on rail staff or websites to sell them the correct ticket. Let's assume I'm a "normal" and want to get a season from Stevenage to Blackfriars...

I was about to renew my season ticket and load onto my Key card which arrived yesterday. Fortunately I read the FAQs first and discovered it's not valid on VTEC services which I often use to get home to Stevenage. However, the website now lists two Stevenage to London Terminals fares (for next...

In one of the more dramatic moments on last night's Eastenders Ian presented Liam with a one-way ticket to Devon. It was an Anytime single from Paddington to Plymouth and was priced at £53.50. Whilst others reeled at Ian's descent into subterfuge I was left thinking "that seems a bit cheap"...

Today at Stevenage the information boards were saying that the 08.14 to King's Cross was cancelled. I can't remember there ever being an 08.14 and, looking at NRE's "print your own" timetable it was planned only to run today anyway. So why have a train that only runs once and gets cancelled...

I normally have a season ticket but have been off work this week and am only going in for a couple of days next week so I want to just get day returns. BRFares shows an Anytime Day Return routed "Not Underground" for £22.30 with no restrictions. However, if I look on the GN site (actually...

No problem here - just asking out of interest. I hold a paper season ticket from Stevenage to London Bridge routed "Not Underground". The other night I was coming back from a works do at Aldgate East. I touched in on PAYG Oyster at Aldgate East and got the Underground to King's Cross. On...

I just missed the 18:33 so got caught up in the "mini-chaos" that was going on due to "Electrical supply problems near Knebworth". Two things struck me. The 18:14 was running about 50 minutel late but they kept announcing it as "The 18:14 to Kings Lynn via Cambridge and Cambridge via...

I have a colleague who is currently doing this every day via Oyster PAYG. I advised that a Season from Sidcup to London Terminals would save a bit of money (about £3 per day) but I also noticed that the Season from Sidcup to West Hampstead Thameslink is even cheaper. Is the latter ticket valid...