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On Saturday 25th November I tried to book a First Class ticket off peak return ticket (London to Stourbridge Town) using the 10.49 Avanti Euston – Glasgow (via Birmingham) Sunday 26th. Avanti (and other websites) said that first class was sold out on this (and a number of other Avanti trains...

Almost 5 hours from Torquay to Paddington today. 10.42 from Torquay, diverted twice and arrived 104 minutes late. Delayed at Exeter awaiting a driver. Delayed at Taunton due to major points failure at Cogland and possession for repair. Announced diverted via Bristol, stopping only at Temple...

Can I claim delay repay or other compensation if my train was cancelled, so having seen this earlier in the day I travelled on an earlier train? Journey was Torquay to Paddington Today. I can post details if required. i arrived at Paddington earlier than originally planned but had to cut short...

I've noticed that the Saturday 12.55 from Paignton to Paddington calls at Starcross but not Dawlish Warren. This seems strange. There has been an early afternoon London train calling at Dawlish Warren for some years and this picks up a few passengers returning from holiday but fewer people stay...

My wife & I were delayed on Eurostar for almost three hours on Sunday. Eurostar's website says that we should be entitled to 60% refund as e-voucher or 50% in cash. https://www.eurostar.com/uk-en/travel-info/service-information/claiming-compensation However on trying to claim online it is...

We’re on a Eurostar from Brussels which has been stopped at Calais for 90 minutes as HS1 closed due to electrical problems. Very little info from Eurostar but National Rail Enquiries suggests line will open at 14.30 earliest with delays until end of day. Raises two questions: 1. Why was the...

Recently I was on the DLR when a passenger noticed a child’s rucksack had been left on the train. She alerted the train manager who spoke to control and was advised just to take it to lost property. He didn’t look in the bag which remained with him on the train. A couple of weeks before I’d...

Complaint going to Avanti today (once I can get an email address as their online form won't accept my complaint saying use proper characters. I wish to make a complaint about provision of First Class seating on your trains. Returning from Shrewsbury to London today I travelled on the train...

The line is blocked at South Brent (some reports say Ivybridge) this morning due to 'river has breached the railway'. The rivers off Dartmoor run in valleys well below the railway on this stretch of line. Could it be that the Avon has burst its banks and the base of the viaduct pillars are under...

The line between Paddington & Reading (mainly Paddington to Slough) seems to get more than its fair share of problems with wires down & points / signal failures. Former yesterday (again), latter today (again). Electrification was fairly recent and as far as I'm aware not done on the cheap like...

I've been asked for advice by elderly friends with luggage for a route from Upminster to Great Missenden for tomorrow with minimal walking and steps. The best I can think of is - Upminster (lift access) - Upton Park (or similar) (District Line) Upton Park (same platform) - Great Portland...

Tonight's Night Riveira is starting from Reading. Does anyone know what time it's likely to board? I don't fancy a long wait on Reading station if we can't board well before the 00.49 booked departure.

I’m travelling from Penzance to Torquay on Wednesday next week, leaving on the 9.10 GWR London train and breaking my journey at Totnes (hence can’t buy an Advance). Penzance to Totnes First Class Anytime Single is £28.50 (about 80 miles I think) but it is £47.15 Penzance to Torquay (about 95...

Have the Ffestiniog & Welsh Highland given up publishing a timetable and acting as a useful railway, in favour of just named day trips? That's all I could find on their website when I looked for times for a possible round trip in Wales. I want to use the railway as a service, not a 'theme park...

Last month, for the reason outlined in the email to GWR below, I only used the London to Reading (& return) parts of an off peak London to Torquay return. GWR's reply sent me a link to delay repay but I couldn't see an option to refund a partially used journey. I replied saying this but they...

I'm trying to book off peak returns from Birmingham New Street to Upminster (outward 2nd July, return 3rd July) but neither Avanti nor Cross Country offers the option for tickets sent by email. They only offer paper tickets - by post or pick up at station. I need this because the tickets are...

I travelled from Norwich to Liverpool St with a GA First Class Advance ticket. Due to a set swap there was no First Class accommodation. GA have offered a 25 percent refund which after some discussion it appears is their standard refund in these circumstances. I believe that the difference...

Is there any reason why C2C can't run 12 car trains into Liverpool Street? With Fenchurch Street closed on Saturday they were only running two trains an hour but these were only 8 coaches. Not enough with Westfield shopping and West Ham at home, plus the usual Saturday traffic.

Is it possible to find out how many coaches on a train on a particular day? I’m thinking of 14.18 Torquay to Paddington. It’s normally nine coaches but five can be substitute. If that’s the case I’d catch another train that may be less crowded. I can check it’s progress from London which gives...

I’ve just seen a disabled passenger over-carried from Romford to Stratford because they were in the rear coach and only nine out of ten fit in the platform (although passengers for Romford are told to board the front six). Station staff did their best but the wheelchair was too wide to bring...