Search results

Viewing the results of a journey search. At the first step, tapping on either the underlined blue text or the unhighlighted light grey "Journey details" brings up the journey details. Select a journey and it moves to the next step (fare selection). The underlined text is now either magenta...

Absolutely zero chance of that happening. There are so many bugs, they won't even have them all on a list to fix. Remember, back on 7th August (before the app update was released), ScotRail COO David Ross said:

I am in touch with the Cabinet Secretary for Economy, Tourism and Transport (via my MSP) to request they ask ScotRail for, inter alia, their cost estimate of the reputational damage and lost sales due to the defective app. I have also written to the Transport Committee, requesting they invite...

I have mentioned on the forum before this exact circumstance happened to me in Motherwell on First Glasgow. I did receive a refund on request, but it was less than it should've been and they ignored what I had typed in the refund request, replying with something trite like "please remember to...

This is not the case with First Aberdeen. The capping applies even if you don't tap off. The TOTO fares are: Singles: £2.25 and £3.50 2-trip cap (24 hours): £5.45 Daily cap (calendar day): £5.80 3-in-7 day tickets bundle cap: £15.50 5-in-7 day tickets bundle cap: £23.00 Weekly cap: £27.00...

A periodic reminder that the "fares cap" does not apply to many areas of the UK.

ScotRail were asking passengers to "buy before you bird" the other day. https://x.com/ScotRail/status/2086130315073093814

A rail industry information source offers the following: and

I depends on the pacific (specific) situation. 1786113649 Another one (perhaps more heard in Scotland than elsewhere in the UK). People saying "how?", usually in response to being told something which they don't like. The correct word to use is almost always "why?". 1786113857 The name is...

Would you be charged for a pet mouse carried in your pocket, while boarding with two dogs on leads?

The pinned tweet from David Ross (Chief Operating Officer), which had been on ScotRail's X account since lunchtime on 30th July, has been replaced with another pinned tweet from the same hapless senior manager, which continues to downplay the severity of the situation. David Ross says in the...

It would be at least 4, possibly 5?

No toilets on two services last Tuesday either, according to this post:

It would be interesting to see a breakdown of the origin and destination for these minimum fares.

Even doing that seems to be beyond what ScotRail senior management have said in the last nine days since their app launched.

I noticed the ScotRail app doesn't allow use of the 16-17 Saver, despite it being valid on other operators' services in Scotland. They're not alone in that though: LNER don't show the Club 50 railcard in their app / website, despite it being valid on LNER services in Scotland.

Perhaps someone put the UPS into bypass mode (e.g. during maintenance) and didn't switch it back when they'd finished what they were doing.

ScotRail senior management could do with adopting a similarly honest appraisal of the situation with their new app...

Sure, post #3 on this thread, for example.

ScotRail were criticised by some on this forum when they took the same approach (withdrawal of m-ticket sales) for some stations in the Glasgow and Edinburgh area.