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They don't implement it correctly by the automated process, sure. But that's the policy, regardless. Not quite. Some of them will award you less than you claimed for if you their algorithm determines as such, but won't award more even if it determines as such. Others will. It's used as a...

Transport for Wales or GWR can't be liable for your claim as they didn't cause any delays that affected your arrival time, which is the objective position. Being delayed en route, even if by a qualifying time, say 35 minutes, and arriving at one's destination on time, say because one had a 50+...

You can't claim for a delay you didn't actually experience.

There are quite a few through ones on Sunday, including several express ones, but otherwise there's only one at 0617, and two via Birmingham shortly after. There are several southbound ones in the evening too. You may also spot some cheap tickets available on Lumo trains between Milton Keynes...

I really, really don't think it's worth worrying about an enthusiast occasionally getting a slighy cheaper ticket if the other side of the equation is about supporting the general public and the industry reputation. The former is hardly worth worrying about compared with the latter. This sort...

Even then it wouldn't confirm anything. Scans are dropped all the time. I've seen the hard evidence of it with my own eyes that some previous scans were visible on another device and others weren't. Other times scans appear late. The presence of a scan in whatever system you're using to look...

I've actually received a claim approval today from another company , following my refferal of the complaint to the Ombudsman. The claim was made in the first week of July. They have accepted it in full and apologised for the delay in processing. I did actually give them slightly longer than the...

Indeed. And nowadays the lack of flights to Leeds from almost anywhere. The shortest ones still running are Belfast, Belfast, Dublin, Amsterdam, Cologne, Jersey, Guernsey, Paris, Bergen, Limoges, Geneva and Copenhagen. Quite a lack of trains from Leeds for any of those :lol:

I guess LNER are of the view that those who are looking for journeys like Stevenage to Leeds or Peterborough to London (and so on) are less likely to take Flixbus. There’s also a minor marketing bonus in it for them by offering this, but the main reason is probably testing the market and...

This is, as I understand, a "local arrangement" the staff at Wakefield Westgate have. There's something similar with Stockport on Manchester <> London tickets. It comes from the fact that loads of people get booked Leeds - London or Manchester - London tickets for work, but actually it's so...

There could be some confusion here between Boots and Booths, as both have been discussed above. It's an easy mistake to make! Even Google gets it wrong. I also think it really ought to be Booth's, after Mr Edwin Henry, but we'll overlook that one!

That's mentioned on the first line of the thread. 1789486371 You've misunderstood the problem. The ticket was valid because the customer was specifically given permission to travel with it, so that isn't a relevant consideration. And more importantly, the claims process doesn't involve a...

I don't think that's true. They did, they said they had more than 25 minutes.

As ever in life, finding a happy medium that works for you is important. I have been served stale food in a Greggs, but only once in however many hundreds of times I've been in there for the past few years. I rolled my eyes and put the food in the bin, but I didn't complain about it because the...

It is the only 100% authoritative source if the customer is travelling on an Interrail pass. The times in it form a direct inclusion of your contract with the railway company. There are many missing trains, awkward UI bugs and the like as I suggested. But you still need to give weight to what...

Exactly, I'm sure that's just a stock image and no further importance than that was considered.

This bears repeating, as it's so important: ameliorating the delays people experience is always worthwhile. No railway can be perfectly on time every time, but they can do everything possible to reduce the inconvenience caused. At least it seems the people in the industry making that argument...

That is quite disappointing, I would encourage you to submit a complaint about that. Some contact info is available here: https://www.northernrailway.co.uk/legal/complaints-procedure Have you already submitted any request for delay repay? If not, you could use the complaint form and...

I would say in that case, you've already answered your question!

I'm not sure this would qualify as unusual to be honest. It's pretty common to have visual inspection only or no inspection at Manchester Piccadilly, due to the gates being open, using an exit without a check or a manual check happening but there being no time to scan. Manchester Oxford Road...