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Hi all, Looking at booking a journey with a cross-London transfer on an Advance fare. By my understanding, if my first booked leg is to London Bridge and the second is from Liverpool St., I can continue my journey northbound on Thameslink to Farringdon and then use the Elizabeth Line eastbound...

Three Bridges is not built for handling the rush from rail replacement services with about 5 or 6 barriers to handle all passenger entries/exits. Today highlighted this when combined with an RPI check and the Sunday engineering works on the Brighton Mainline. RPI staff were demanding that the...

I'm aware that GTR's brand restrictions aren't actually enforceable and are hence valid on all GTR services no matter which. @yorkie has posted about this many times before on the forum. Do we have a copy-paste or an easily quotable message to send to GTR if they claim it's not valid on a...

I recently picked up two Chiltern £9.55 advances from Burgess Hill to Birmingham Moor Street and the return leg. These tickets seem to suggest both the Thameslink and Chiltern legs are booked services only, and I wasn't aware that these fares existed. I'm used to only one TOC's leg being a...

Has anyone else been incorrectly awarded (benefitting themselves!) delay repay on GTR? A few times this year, I've been awarded incorrect sums of delay repay much higher than what I was entitled to, and wondered if it's a common theme for others too. I've just had a claim approved for £4.20...

Hi all, I've booked an advance ticket from Exeter Central to Waterloo at 1930 on New Year's Eve, but looking at RTT now, it seems the only 1930 departure now terminates at Salisbury. Looking at timetablehistory.com, it seems the 1930 train was changed to terminate early and the only direct...

On 12 Nov, services from Brighton to Three Bridges were replaced with rail replacement buses. I planned to catch an RRB from Wivelsfield to Three Bridges before connecting onwards with a Thameslink service to Blackfriars. I arrived for the 1149 rail replacement, which never arrived. The...

What's the position as a passenger/customer for being significantly undercharged for PAYG travel on National Rail? In this instance, I'm particularly referring to keyGo. A few weeks ago, I made a series of journeys with keyGo across the south coast, touching in and out at various stations and...

Hey all! I've found a strange fare anomaly, where supposedly no tickets are available between Evesham and Cheltenham Spa. Presumably, this is due to the fact that previously you would need to go rather out of your way up to Birmingham, then back down to Cheltenham, but with the opening of...

For those not familiar, the Key smartcard is GTR's (or Go-Ahead group's) ITSO-compatible smartcard for bus and train. keyGo is the post-pay fare calculation system for the Key where tap in's/out's are converted into an overall fare at 4:30am the next day. Is it just me, or is keyGo...

Am I correct in assuming that, since all four of these stations share a common routeing point (Brighton Group), I could theoretically travel from Burgess Hill to Preston Park via either Brighton (1mi 28ch) or Hove (1mi 34ch) and double-back between that station and Preston Park? If so, does...

Hey all, I'm in the process of planning out a multi-city UK trip from my home to visit a few potential university locations which I'm considering. Right now the plan is to start from near my home, Haywards Heath, then head to Birmingham. I'd stay there 2 nights, then head to Chester where I'd...

I've got a season ticket between Wivelsfield and Brighton. I understand that a valid route between Wivelsfield and Brighton is via Hove. I have been informed by station staff and train crew members that's between Wivelsfield and Brighton you can also travel up to Haywards Heath to change train...

Well, I'm not too sure about the rules to do with self-promotion here, but here goes... I've made a simple app that converts a ticket barrier error code (the number next to Seek assistance if there's an issue) to a description, explanation, and the action to be taken (if applicable). It...

I'm sure we all know about split ticketing, but I was wondering if you could split ticket with a travelcard. For example, I'm (child) planning to head to Uxbridge via London Victoria on Thursday, leaving from Wivelsfield (or Burgess Hill) at around 8:00 (8:02 from WVF). A travelcard would cost...

Hi guys! I recently ordered a child annual season ticket and received today my ticket and got a Gold Card! Can I use my Gold Card for discounts? It said on National Rail's site that only adult annual tickets got a Gold Card. Any ideas?