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Some operators in Norfolk are already opting out the free children's bus fare in the summer and are likely to opt out of this. The reimbursement processes for smaller operators and the length of time that it takes them to get paid for the travel are said to be very poor with the kids scheme and...

The text on their promise has a present tense though, if that was the case it should be in future tense. It's the same kind of thing as their 'customer obsession' that they claim to have, all PR dressing, all style no substance. Long suffering customers in East Anglia and especially Suffolk...

If there are buses then probably that should be communicated to passengers? As there is NOTHING to suggest there is any anywhere on GA sites or social media.

The use of rail replacement buses on GA in reaction to unplanned disruption has been cut back in recent months unfortunately. Long as the taxpayer is happy etc.

But a long winded route via Cambridge to Ipswich and Norwich isn't going to work, because they won't have any connecting trains left to transfer on to by the time they get to Cambridge as the last train would have already left. As for GA and informing passengers being bad, that's been a fairly...

Lot of people going to get stranded in London tonight!

Central Connect incorporating Konnectbuses have now unveiled their new customer promise which contains among other things https://www.central-connect.co.uk/passenger-promise Words like the above are meaningless when they do not reflect what passengers see on the ground. It's like an...

Indeed but the fact that the operator chose to tender for a bunch of new routes for schoolkids when they don't even have enough staff for their existing network, means they'll have to rob the services that Peter relies on to pay Paul because if they don't rob Peter then not running a service for...

Are these the 15 year old Enviro 400s that Reading Buses have withdrawn earlier this year? If so it's hardly a massive upgrade on a bunch of 19 year old Omnidekkas and 17 year old Olympuses! So what they will do is what others have done, put their best and most reliable vehicles on the Suffolk...

But surely quality of service needs to come into it as well as after all buses are supposed to be run for the public? You may not know the former Chambers operation but it's got a large amount of vehicles around 20 years out which are very well worn inside and outside, aren't cleaned very...

Rumour has it that TNS have won the Suffolk One contract from First. It seems some things never change in the Chambers and Hedingham operation, no matter who owns it, continually expanding, continually chasing additional work and taxpayer funding with local authorities who are happy to hand it...

Them going on about 'Customer Obsession' sounds like someone has swallowed a book about Jeff Bezos and Amazon. They can mouth the words all they want, but people actually need to see it in action and we don't see it in the former Chambers and Hedingham routes.

Doesn't mean it's not running. Back when PolReigo ran REGIOEkspres services in competition with PKP, there were cases when the RE services did not appear on posters due to 'misprints' and the staff claimed that their trains did not exist and suggested a PKP service instead. The fact it was...

There were at least two flagfinders vehicles actually on former Chambers routes today.

They look very short on vehicles today with some really odd allocations. YN56 FDD from Flagfinders was on the 50 early evening despite Bustimes suggesting otherwise. Meanwhile an OmniLink appeared to be on the 51 because of a shortage of breadvans.

Some of us have been telling you for years that the DfT are a large part of the problem and that giving them even more control was going to end in tears as they could not be trusted to run a railway for the benefit of the customers and giving them more power will make things worse. The...

And ironically Flibco have just took a delivery of a bunch of Levante's which are not branded Levante's that are being operated in competition with National Express on the routes to London out of Stansted Airport. And the coaches operated on the National Express 717 by GoABE (formally Airport...

It's clearly about cost cutting, the press release made me laugh when they said the move was about providing a "consistent, high-quality experience." and this move literally removed that in favour of something that was completely the opposite.

A massive downgrade if you ask me BV22 WTW has now been off service for a fortnight and the other wrapped vehicle BV74 MZL spent another 3 day spell out of service recently to the point where both duties were being operated by spare vehicles for several days, which is a new low, before we've...

Nothing wrong with Greater Anglia, everything that has happened since the DfT have been in control has been negative, less transparency, backdoor fare hikes, worse handling of disruption and what looks on the surface to be snipping at costs and penny pinching, which is ironic considering what...