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@UnhappyCamper This response from GWR is absolutely fascinating. They have finally shown their hand, and in doing so, they have revealed some massive weaknesses. First, you should not be intimidated by the case citation (GWR v GR). A decision by a District Judge in the County Court is not...

To pick up on the recent points, I have to respectfully disagree with the overdraft comparison made by @island. There is a fundamental distinction here. An overdraft is a service you can choose to use within the terms of your banking contract, whereas travelling with an invalid ticket is a...

You make a strong point in referencing OFT v Abbey National UKSC 6, but I think there is an important distinction here. In Abbey, the Supreme Court treated overdraft fees as part of the overall package of banking services. In other words, the customer was paying for a service they had chosen to...

Correct! In contract law, if a clause demands a sum much higher than the actual financial loss, it is a penalty. Legitimate liquidated damages are supposed to be a genuine pre-estimate of the loss (e.g. the fare difference), whereas GWR is clearly demanding a penalty (Anytime fare + admin...

@AdamWW – You’ve spotted the "one or more" wording because you’re looking at the current edition of the National Rail Conditions of Travel (NRCoT), which was updated on 23 November 2025. You are absolutely right that the new wording ("one or more") effectively closes the loophole @z444z...

That is an excellent spot regarding the precise wording It reinforces the argument that GWR is trying to have their cake and eat it. They effectively chose Option 3 (Report for Prosecution), missed the deadline, and are now trying to pivot back to Option 1 (Anytime Fare) retrospectively to...

Thanks for the rigorous challenge; it is important we don't give the OP false hope on the "strictly legal" side. However, I think we need to distinguish between what is theoretically possible in the High Court and what happens practically in the Small Claims Track with a poorly managed automated...

This latest email from them feels incredibly heavy-handed, but it’s actually a sign they’re running out of options. They know they’re out of time for a standard prosecution, and trying to pin a fraud charge on you for an expired Railcard is a massive reach that they almost certainly won’t risk...

FWIW, I agree with your calculation and that of the official tool.

As you weren't stopped on the train and you effectively gave a "no comment" interview, the train company has no evidence to show that you short-fared, or that any of your other journeys were "short stops". From now on, you need to buy the proper ticket for your journey, ideally from a new...

Agreed!

@ademac There is one final option that cuts through the administrative "black hole" you are experiencing. It involves a small cost, but it removes the need for the court to schedule a hearing. Currently, by handing in the forms at the front desk, the court has likely interpreted this as a...

Perhaps you'd like to draft my next complaint for me :rolleyes:

Find out about the regulations that govern your rights and responsibilities as a passenger, including what level of service you can expect from National Rail and the train companies Both ;-)

This is what I sent them that seemed to finally get them to take action. I didn't know they were not part of the ORR. Had that failed, I may well have strated the chargeback or gone down the small claims route. I am disappointed that you have twice ignored my request to see the published...

The good news is that GTR will normally settle out of court if you engage with them positively. The standing advice on this forum is to draft a reply covering the following: - That you are sorry for what has happened - That you have learned from the incident and are now aware of the serious...

As @AlterEgo says, they are out of time to prosecute, and the chances of a civil claim are next to nil. Ignore this and all further emails. Hopefully, your son has learned a lesson and knows that he may not be so lucky next time.

I had a terrible run-in with Uber/Omio trying to get a refund for a cancelled journey. They continued to refer to non-existent terms and conditions and to claim that a refund was only due for part of the journey. In the end, it took a formal complaint and a threat to refer to the ORR to get...

You can expect to pay the following: Fine: 50% to 100% of weekly income, which will be taken as £120pw if you are unemployed, less a 33% guilty plea reduction, proving you plead guilty as the first opportunity, so between £40-80 Victim Surcharge: 40% of the final fine amount above, so £16 to...

Via "Head for Points" email this morning - only useful if you collect Virgin Points, but still a good deal if you do https://www.headforpoints.com/2025/11/04/triple-virgin-points-with-virgin-trains-ticketing/