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Regarding salt, it can't be helped that it's on the trains. Although the distribution at Colchester (they dump it in clumps instead of spreading it) means a higher concentration that is otherwise necessary is being carried on board. I would also like to add that the trains are dirty all the...

I agree with a little of what you say. The trains are late and dirty. I will take the filth if they can run on time. However you think I should leave 10 minutes earlier? Why should I? I pay an obscene amount of money to AGA. If my usual train is on time, along with the tube connection, I...

I think once the group is fully underway, there should be no problems with minutes being released. --- old post above --- --- new post below --- What do you mean by the "group"? --- old post above --- --- new post below --- I'd like to confirm I am not against the minutes being released...

Everyone, let's stop with the petty arguments. Surely the aim should be to get the best for Anglia? Isn't that what it's all about? I was at the first meeting and do not agree with minutes being released: 1) it was the first meeting, group needs to find their way 2) you have to be...

You are very fortunate indeed. Just submitted my claim for the 57 minute delay I suffered last week. Luckily for AGA, it's just under the 60 minute 100% threshold.

I'd be interested to know where the majority of the complaints and complainers are travelling from. Its seems that the vast majority of them are from either the Southend line, Shenfield or Chelmsford. North of Colchester seems to produce far less complaints, or at least it seems that way. And...

I had emailed about this several times. In my opinion they were unnecessarily annoying passengers, and to remove these new announcements would be an easy win. I finally received this reply last week: "Our intention was never to annoy anyone, however we do realise the phrasing of these...

Excuse me? I did not complain about a lack of trains at night. I merely said it wasn't peak time. I for one am glad NR are ploughing a lot of investment in. The only assumption I made was that it was due to poor maintenance (by AGA) which has nothing to do with NR. So I suggest you read...

Incredibly light snow, no excuse whatsoever. I suspect the continuing poor maintenance was to blame. The coaches were from the Pretendolino; it was a very sad sight to see it broken at Colchester (locos were old AGA ones). The resulting cancellation and delays were the worst I have known for...

The lack of investment by AGA is down to the Government. They set the criteria for the current franchise, and that meant no new trains. It doesn't matter how long the franchise is, the Government have to agree to it. I disagree that it is forgivable to leave line upgrade programmes to the...

I have emailed and tweeted several times now asking them to remove those announcements. Whoever introduced them should be sacked. It is winding many people up further, and removing them would be such an easy way to ease some of the anger.

I have previously suggested to Burles that he posts the improvement plan online with updates against each point as they progress. I explained part of the problem is they are promising things, but the situation is getting worse and we can't see any of the improvements. It would be a far better...

Discounted fare? Please explain. AGA contribute to the government, we don't have subsidies. Which is part of the reason why we are angry our services are so poor.

I mostly travel on the 321s and 360s, but also sometimes the I/Cs. Passengers are to blame for the litter left onboard, but the bins don't seem to be emptied often. There was a particularly vile (bright orange) stain on one of the 360s for at least 8 months despite being reported numerous...