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I was recently travelling to London for the stranger things show but when I got to the station there was only 4 coaches with seat reservations turned off,
I think they should email you to let you know that this is in place so you can cancel your trip/ get on a later train.
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.