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Wow! I always wondered when passing through Carstairs why there was a ticket office there? It's not really staffed all the time, is it? Why... but... why?

How did they come down?

This is probably not entirely relevant, but thought I'd mention it FYI as it might be useful at some point... I've found that if you're booking a Glasgow > Dundee advance ticket, and they're all sold out you can quite often get a Glasgow > Dundee advance through NRE website by selecting 'via...

This is a really poor example of customer service. However, like a lot of other people have said in this thread no valid ticket = UPFN. But, it's not quite as black and white as that. I'm still relatively new to the forums so I'm not going to stick my neck out and give advice, but I'd...

Here's an interesting one... does anyone think a TOC would lie/twist the truth about a train delay to avoid fines (or other reasons)? There's a story attached to this: I was standing waiting for my platform to come up today and noticed on the departures board that a train at another...

Yes they must send them out in batches, I got mine this morning - just as I was going out the door to get the train! Perfect timing!

I've signed up to Scotrail's Advance loyalty scheme, and after 4 weeks my membership card hasn't arrived... Scotrail CR looked into it for me last week and assured me they had sent off the details again to the department (which, I believe is far away) which deals with Advance. However...

Ok, cheers. Maybe they only print them off once a month or something like that!

Ah ok, do you mind me asking when you applied for it?

Hey, Was just wondering how many people in this thread have actually signed up to Scotrail Advance? I applied around the 10th September for my welcome pack after getting a season ticket and nothing has arrived as of today. It says to expect to wait up to 28 days for the welcome pack, but...

Hi! I'm new, long time reader first time poster. To answer your question, it's for the automatic ticket gateline at central station. I was there earlier, around half of it is gone and the whole area around the Ayrshire platforms is looking more spacious already!