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You will find several instances of TIL's attitude on other forums. They are a third party firm acting on the TOC's behalf. An earlier reference to car park management firms may well be relevant: TIL's concern is likely to be to maximise their own revenue. How good their detailed knowledge of the...

http://www.transportinvestigations.co.uk/ suggests that Arriva do use third part support.

Thank you for the prompt re-assurances. There are two further points that occur to me - the first of which was my reason for posting in this thread. 1) The clerk actually suggested that I should buy a through "Saver" which "would be more expensive, but which would avoid the possibility of...

I've been lurking here for a long while - and as a "customer" find lots of interesting issues... I'm travelling from Oxenholme to Southampton on May 5th and used the National Rail site (and then the retailers) to buy two Advance tickets, splitting at Wolverhampton. 10 mins allowed, 7 mins...