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I appreciate all the replies, I was wanting to change the ticket for February next year, I have changed Advance tickets with GWR before, so am aware of the 'must collect original tickets, and a new excess ticket as well' unfortunately it appears that I just might have left it too close to date...

As you have to rebook for a later date, and we didn't even get that far, I doubt that is the case, but I like HUACA!

Good Morning, I booked an advance ticket for a seat on the 23:45 Paddington-Penzance Sleeper for 15th December on the GWR website I needed to amend the ticket, so logged in to my account yesterday, but when accessing the ticket there was no option to amend the journey, only view completed...

To be fair, that sign is frequently in use at St Erth, and whilst the station has recently undergone a makeover the promised TVM has still not been installed, as staff have tourists to deal with even at this time of year, despatch of trains can often take up more time than usual, the Station is...

Has been in the past, but for the time I need to travel, they are only showing Super Off peak fares @ £61, can usually do Penzance to Paddington for £23 advance.

Hi all, There are no GWR advance fares from Penzance to Paddington for any Sunday in November apart from the 5th. Usually down to Engineering work, but can't find anything listed for those dates? Could it be down to electrification between Reading and Paddington? Wondering whether I should be...

Hi, Really I just wanted clarification of what the correct situation was. It was a minor inconvenience at most. Perhaps if I had made the effort to attract a member of Staff's attention they would have let me back in. I have decided not to complain to GWR, next time I'll just ensure that I am...

At that time in the morning, there were no visible staff, gate line or otherwise.

On arrival at Exeter I went outside for a smoke and to use the cash point. At which point the sliding doors were locked, from the inside. I suppose my point is that if NR say that the waiting room is open 24 hours, then GWR shouldn't be locking the only public way of entry?

Hi, On a Thursday night, I quite often get the 23:36 from Bristol Temple Meads to Exeter St. Davids which arrives at Exeter at 01:06 in the morning, to wait for the Penzance Sleeper which arrives at about 3:30. Never normally a problem, but the last couple of times, they have locked the...

Evening all, I am considering a day trip to Manchester to see an exhibition on Saturday 02nd September, return same day. Interested in options, I have an annual Gold card, flexible on times and stations. Euston to Manchester Piccadilly is £22 advance single which isn't bad, but can anyone beat...

Thanks for the replies, I probably should have stated that both tickets were purchased through Crosscountry to take advantage of their more reasonable amendment policy. So if I am reading correctly Journey 1 claim needs to go to GWR, but the claim for the abandoned journey needs to go to...

Hi all, I haven't been at all lucky with GWR this week and am having to submit 2 claims: Journey 1 (15:00 Penzance to Paddington on 02nd July) Train held at Plymouth due to signal failure between Exeter and Tiverton and eventually cancelled after about 1 hour. Do I leave the claim at that...

Yes, sorry, Friday 8th September.

Specific dates are Fri 25th August and September 8th August, Waterloo to Exeter St. Davids departing after 09:30. I am aware of the works at Waterloo, it was more really a question of the fact that every other TOC has advanced fares available until at least the 8th September, but there is no...

Does anyone have any information regarding when FirstMtr group advance fares might go on sale? At the moment National Rail still lists Waterloo to Exeter services as South West Trains after the 20th August, and SWT advance fares only go as far as 04th August. As it is all due to happen...

Have a look at the Devon day & Evening ranger tickets and possibly ride Cornwall also...both can be used with railcards, available from GWR website or local South West stations. May also be available from other Online ticket outlets, on GWR search Rover's and enter South West as the area.

If it helps, I have successfully refunded 2 advance tickets booked for GWR journeys on the Cross-country web site, there is an option to do so on the My bookings section. Processes rebook same journey for a different date, then post original tickets (which have to have already been collected) to...

Hi all, Hoping someone on here can help me out…. I commute from Norbiton to Penzance on Thursday each week. I finish work at Norbiton at 17:30 and am literally just across the road from the station. Recently due to being owed Time off in lieu I have been able to finish earlier and had the...

Reading SWT Gold Service website today, it says under the Terms and Conditions regarding the free tickets, Free travel is permitted on Selected Swt services, but doesn't clarify any further apart from time restrictions, if I intended to use them to travel from Clapham Junction to Exeter St...