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For a few weeks now I have seen countless complaints to Trainline and companies that use their booking engine such as Cross Country and EMT referring to overcharging for railcard users on (usually) early morning services. What is happening? A user with a 16-25 railcard wishes to make a return...

TOCs have had a rough weekend with busy services due to more people travelling than comfortable capacity particularly on the ecml. Added to engineering works this has made it a difficult experience for passengers and staff alike. There are current threads about this disruption but I am more...

I frequently travel between Harrogate and either York or Leeds using the Northern services (and the occasional LNER) and for the short simple trip I normally buy an M ticket on the day on the Trainline app. There’s no fees on the day and I find the app easier to use than some others. Yesterday...

So, after an incident with a few services that haven’t run despite holding advanced tickets, and a similar thing happening my friend and after reading countless similar stories on here and social media I have been wondering just how hard it is to minimise this issue. This is not just in...

Yet again we see a failure by ‘the railway’ leaving a passenger (a friend of mine) out of pocket and stranded in Scotland. They have an advanced ticket from Ayr to Peterborough with an itinerary for the 0513 from Ayr to Glasgow and the direct 0648 LNER to Peterborough. On arrival at Ayr...

So with the ongoing sagas with various TOCs on strike and having monumental rolling stock issues I was wondering why people still feel it is acceptable to not being able to excess from a TOC specific ticket. (I’m talking about walk up tickets specifically not advances). Given that during...

its well known that the Lincoln Christmas markets are popular and that EMT services are always stretched on saturdays. This is going to be made worse this year by the Northern farce. However I’m disappointed to learn that they are proud to announce their excellent contribution by strengthening...

I come today with yet another incident involving Northern and poor training of staff. Following on in the very similar style to THIS recent thread i have had issues today with a number of Northern staff who are unfamiliar with the rules of the humble SVR. This to me is one of the very basic...

An interesting one this morning at Paddington. A passenger a couple of rows in front of me in a queue for the manual ticket check was disallowed entry to the platforms due to his Travelcard being on pink London Underground ticket stock. The member of staff said that that was the wrong ticket and...

I had a search but couldn’t find anything directly related. This is in no way a complaint, or a suggestion of how I think things should be different, I’m just curious to know how things are calculated. This evening on my way back from York my LNER train was held outside of Retford as a...

So there are threads on this but I cannot find them. I’ve noticed this is now operational (at least it is on this service the 1240 from Retford to London). There are still tags on the seats so I’m assuming it’s in the testing stage but seems to be operating as it should. Coloured lights appear...

According to today’s evening standard. Some people clearly don’t quite get it I suppose.

a friend of mine has just suggested to me they’re on a GWR class 57 hauled train to Cardiff ex PAD (boarding at Reading). I’m assuming this is out of place as I was only aware of 1 non sleeper 57 rum and that was on a Saturday. Is this a regular thing or a one off today ?

I’m interested in people’s views on default options for ticket machines particularly at times of day / days of the week where certain ticket types are not required. The other week I was behind someone in the queue for the TVM at Worksop and they were purchasing 2 Day returns to Sheffield, one...

There may be many examples of this but I have recently only just spotted this. My local station Whitwell (WWL) to London Terminals journeys has 2 main ticket types. Via Nottingham or Any Permitted (the latter allows changes at Worksop and Retford and in to King’s Cross or Worksop and Sheffield...

So an interesting email today from my insurance broker to say that on the 8th May the company I’m covered with went bankrupt and my cover no longer exists. Luckily it’s only my personal vehicles although it does leave me absolutely stuck. I’ve just received a text message telling me that all...

At certain stations disruption to timetables is minimised by running trains fast through stations to catch up time. Of course this inconveniences passengers even more but at least gets trains back on time to minimise further disruption. However at stations where passengers are waiting to board...

Mod Note: Posts #1 - #6 were originally in this thread. One hopes that your friend will be recovering any costs incurred including their time for this from the court or the TOC. It is unfortunate for the TOC as it isn’t their fault but they have more responsibility than your friend does in the...

Wasn’t sure whether to put this in ‘other transport’ or here. A colleague of mine is doing a fair bit of flying / airport pickups for others flying and is considering one of these passes. It looks to be surly good value if they are travelling frequently using multiple airlines. One specific...

Whilst I don’t use the app for purchasing tickets apart from the odd last minute mobile ticket I do use it to check some routes from time to time as it’s quite quick to operate as a stand alone app. Unfortunately it appears that it no longer shows me the route restrictions on tickets I try to...