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Their cleaning is pretty shoddy, if the pictures on the GA complaints Twitter are anything to go by: http://twitter.com/delayed_again

They need to invest more in train maintenance before they even think about customer service improvements. They are currently getting all sorts of flak on Twitter because a great number of their services are being cancelled or short formed due to "train faults", which frankly does not bode well...

Mumble mumble, conspiracy to put people off claiming by giving them vouchers that are hard to spend, mumble mumble...

Any word on what's actually happening with regards to the engineering works? It was stated that there would be no rail service between Clapham Junction and Surbiton on weekends in January and February, but I tested the usual times of journeys I make on NRE and it said nothing about there being...

Don't get me wrong, I would rather have my journey go to plan (it being Christmas soon, I would hope Abellio would be nice and let that happen for a change; my journeys go absolutely perfectly on the South West Trains leg, to be followed immediately after by the "here be dragons" stage of...

I ended up on an Abellio Greater Anglia service the other day that ticked over to 60 minutes late (well, 60 minutes delay to my arrival...) just as it pulled into Norwich, literally halfway down the platform. I was a very happy bunny...

Just a hypothetical... surely it would be something of a PR win for the railways were they to do essentially what ScotRail do - have the actual franchisees be invisible to the public, but provide a consistent service under a single unified brand name, which could well end up being the British...

Abellio seem to skimp on even the basics of maintenance and care, and when this doesn't lead to catastrophic things like cancellations and shortened services, it leads to a perception of a terrible lack of thought towards providing a good service. I go on their mainline services to and from...

There's been a fatality North of Colchester and the line is blocked. Abellio are directing passengers for Norwich to change at Cambridge. Currently on the 1928 to Cambridge and hoping I make the connection...