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I get a good mix of "Valid on London Northwestern Railway and West Midlands Railway services only" walk-ups, Advances and Avanti fares for a Euston to Rugby journey. Please provide a search link so we can advise further.

You'd need to be more specific about the route etc that you're running into this problem on. Have you tried the intensive search in the advanced options?

Me too :lol:

Unfortunately, we are not permitted to search for splits exhaustively due to restrictions imposed by RDG and one of their suppliers. As a result, in a minority of cases, this can happen where the relevant Advances are not prioritised. Please see...

And this is why smaller orgs run circles around stupid bureaucratic ones

Hahaha, that is very true. Don't forget the architects, "SMEs", scrum master, programme director, "market support", BAs... You have my sympathies; I am lucky I still get to actually occasionally write code, albeit quite a bit less than I used to be able to.

I would've thought you could've got quite a bit done, even with an engineer billed out at £1-2k a day. Certainly more than a month of work.

Because it's rubbish when you can work this out from TD, and give passengers more warning. We should be striving to improve the accuracy of customer information shared via the CIS / systems like Darwin etc. It's helpful for e.g. customers with hearing issues or other disabilities too, who might...

I've gotta say there's a lot of this in the industry that I find frustrating, in that it's not Northern's product. They might be an important customer, but the supplier should be driving the continuous product improvement, particularly where defects and security fixes are concerned. A good...

The print resolution and the size of the CCST ticket is too poor to be able to print a type 06 barcode in a way which would still allow the ticket details to be laid out and for the barcode to be able to be scanned reliably. Today's E-Ticket/PRT barcodes need 7 or 8 layers. The ones that are...

Consider sending an FoIA request for internal discussions of the matter, it'll probably shed light on what discussions have happened so far and what barriers they see as existing here.

Is this a good point to suggest that, if you're going to ask a question about specific results, you please paste a search URL in your post to this thread.

This is a safety issue and should be reported every time it happens (and yeah, it's way too common, apparently barrier closed time is measured and tracked, so there is an incentive to game the statistics). The staff get a bollocking, particularly if it's reported out of hours to the emergency...

It should be valid if it's offered! That's correct, it'll appear on the forum ticketing site (and in the TrainSplit app, if you have that installed). The forum ticketing site does have a self-refunds system, but unfortunately there still isn't proper ticket amendment flow implemented, like...

Particularly in London, where people are afraid of talking to talk to each other :p

I don't think Stagecoach use the Ticketer ETM (Electronic Ticket Machines), and are instead supplied by Vix. The document I have basically says scanning has no hope of working with non-Ticketer ETMs and "tickets should be checked visually by the driver and a manually recorded on the ticket...

Yeah.. so in Monzo for example they were putting an aeroplane emoji next to all of the Digital Railcard transactions because "travel agent" (so ... think, TUI or Hays Travel etc). I'm hoping that won't happen now. 1747135771 Yeah, it's a fair point; there's always that risk if it gets handled...

A good retailer will refund duplicate transactions without charging any sort of fee; it would worth reaching out to customer services to ask. Failing that, there is a dedicated chargeback category for duplicate transactions and you should talk to your payment card issuer. More generally...

I seem to recall there are some limitations with the journey planner that TrainSplit uses underneath when it comes to the idea of assigning different products to different passengers, which is likely playing a part here. I've seen similar issues with Duos as well...

I had a rummage in my inbox and it turns out that I'd already asked Raileasy's account manager at the payment service provider to fix this back in October 2023: I got a response at the time along the lines of "that seems like a pretty reasonable ask" but I think actually actioning it on their...