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They'll generally always offer an out of court settlement if you apologise and write a contrite letter that you have learnt your lesson. But is your draft letter is too heavy. Just apologise for the incident, you understand the severity of not paying the correct fare on the railway industry -...

They won't prosecute if this is the first time you've travelled without a valid railcard. Courts are generally a last resort despite their falsely threatening letters about prosecution. They will offer some form of out of court settlement.

Offences like forging a ticket or short-faring are deliberate and pre-meditated attempts to defraud the railway. You're just very lucky that this happened at a manned ticket gate when entering the station and they just asked you to buy another ticket rather than on-board or exiting a station. A...

Many of these changes seem like "rollback" to the timetable of pre-May 2018 - particularly those in south Manchester where both Crewe to Liverpool and Alderley Edge to Southport curtailed at Manchester. The most frustrating part of it is that I raised my concerns with TfGM and Network Rail in...

I'm really confused. The letter states "that you failed to pay the appropriate fare due in accordance with the rules in force. This left the inspector no alternative but to report the incident." But you say you asked whether deferring payment would make any difference and she said no?

We need context. If you compare the January 2021 peak to those in hospital, England is in a different position to Scotland and Wales. England Jan 2021: 34,000 peak Now: 6,700 Drop: 80.3% Scotland Jan 2021: 2,000 peak Now: 800 Drop: 60% Wales Jan 2021: 1,900 peak Now: 620 Drop: 67% As you can...

Delay Repay would clearly not be appropriate in this case as it's a monumental balls up to lock up a station before the last train. Hopefully Northern go above and beyond and give you a goodwill gesture given this was false imprisonment. I understand this may happen from time to time in many...

Not a bad idea. I think the disadvantage to automatic DD renewals on railcards is it assumes you are still entitled to that railcard. I can see it causing issues when turning 26 or 31 unless there is an automatic age verification process each year before taking an annual DD payment. As others...

Thinking about this, I may have a theory why they are not willing to divulge anything to you. I think the problem lies in the complimentary tickets you have. They may suspect you of fare evading on the odd day when you did not have a season ticket and if no barriers/ticket checks were carried...

Not really. I've had about 70 Northern complimentary tickets in lieu of a monetary refund. Many date from the May 2018 timetable debacle which pretty much continued until March 2020 when Covid struck. It's only now with fewer passengers that the rail network is less susceptible to delays thank...

Claiming refunds on used tickets is stupid. There are clearly daft passengers who don't realise when these mobile tickets are scanned on QR readers at barriers or on staff handheld devices they are logged as used. Although the above comment about conducting an automatic check to see if the...

Feel your talking cross purposes here. If you don't make the journey at all (i.e. you never board a train OR arrive at the final destination) - then yes that is fraud. If a service is so bad in terms of punctuality passengers are having to make alternative transport arrangements to get to their...

Good to hear the Northern express stopper from Liverpool to Manchester Airport is going to be retained. Northern were never going to drop that service in all honesty.

No. I was subsequently whipped by over zealous Network Rail staff as punishment. I explained to the supervisor that the red line actually made the problem worse as it meant by pushing embarking passengers further back, it meant many alighting passengers opting to walk along the opposite...

Although very rarely triggered, it is impossible that the franchise would not have a termination clause for faulty train units that do not deliver the expected performance. As with anything, the debate would be at threshold in terms of cancellations or unavailability that constitutes "faulty"...

The Northern franchise has always been viewed as the poor relation in the rail industry with an unhealthy dependence on subsidy. However, given the franchise has a far lesser reliance on commuter traffic than most other franchises it is far better equipped to deal with permanent commuter...

Covid certification will only be introduced if the NHS will be overwhelmed. We are nowhere near that stage and it is highly unlikely we will get to situation we had last March or in January. Some epidemiologists actually think case numbers will actually decline in November if there is no...

Now only -20% down on pre-pandemic passenger levels in Greater Manchester. Pretty good going considering the average is about -40% down.

That's a highly subjective statement though. In the 10 years I've been using paper season tickets I've only lost one once. Others may be more careless and prefer smartcards which can be deactivated and by the TOC and replaced without having to question where the missing season ticket has gone...

It's a well known glitch with the apps that tickets are expiring earlier than they should. Northern released an update on Android on 26th August to correct such issues. I have attached so you can include in your reply. TPE tickets are also expiring early for some reason. The lack of urgency by...